About EFC:
EFC Limited is a microfinance institution which strives to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Ugandan private sector.
Job Summary: The Branch Manager is primarily responsible to plan, organize and oversee all Branch operations including the supervision of staff and the coordination of work activities. This position is also primarily responsible for promoting EFC branding and raising community awareness regarding the products and services available to fulfill the target market needs.
The Branch Manager will perform operations and strategic management of all Branch functions and activities.
Key Duties and Responsibilities:
Direct all operational aspects including human resources, distribution, customer service, administration and sales in accordance with EFC objectives
Foster the development of a strong customer relationship culture to facilitate the consultative sale of EFC products and services and the identification and exploitation of business opportunities;
Instil a business philosophy and orient employees in the EFC vision, mission, values and objectives through appropriate supervision, coaching and skills development and appreciative acknowledgement of their efforts;
Advance the principles of “positive change management” without business disruption in areas such as the integration of new products and services, implementation of new approaches or the usage of new tools and methodologies;
Oversee and ensure sound security management practices (i.e. cash handling, customer identification, physical security measures etc.);
Ensure the integrity of financial and accounting data;
Ensure full compliance with all customer transaction related policies and procedures (i.e. account opening, deposit and withdrawal transactions, loan disbursements etc.);
Oversee management of the SAF2000 software system;
Take lead of an initiative to ensure continuous process improvement for the benefit of all EFC stakeholders (i.e. employees, customers and shareholders/donors etc.).
Provide effective and efficient day-to-day leadership and Branch management;
Take part in the development of the Branch business and activities plan and oversee its implementation and follow-up;
Participate to Credit Committee in accordance to the Lending Authority Policy
Manage the staff of the branch. This includes:
Assign individual objectives according to the business plan objectives
Follow up the individual performance
Identify the training needs of the staff
Provide support to the branch staff
Participate to the capacity building of the branch staff
Proving reporting according to EFC requirements
Collaborate with and support Human Resources in matters pertaining to Branch recruitment, development, employee relations, supervision and performance evaluation;
Provide training, coaching, development and motivation of the personal
Develop approaches and activities to maximize customer satisfaction, profitability of operations and risk management;
Regularly review and ensure application of policies, procedures and internal controls relevant to the scope of authority and accountability of the position and submit appropriate improvement plans and strategies for consideration and approval as required;
Provide Branch performance analysis and status reports (i.e. financial and product / service sales indicators) as required.
Preparing summary reports for monthly Manager’s Meetings relative to Branch results and actions required;
Submitting recommendations regarding objectives, policies and Branch action plans as deemed required;
Assess local market conditions and identify current and prospective sales opportunities;
Tasked with managing all internal and external communications in collaboration with the EFC Marketing & Communications Department;
Managing the employee performance process (individual and group) through team leadership and motivation;
Applying effective internal control systems and measures and ensuring sound management of all Branch control registers;
Supervising and controlling all Branch operations including closing, cash supply / reserves, cash counts, security, computer systems and related deposit / lending / financial and accounting activities;
Identifying financial services needs in the community leading savings mobilization initiatives;
Collaborating with the Internal Audit Department by providing all data / documentation required to enable the performance of the internal audit mandate;
Perform any other related duties and responsibilities as assigned.
Qualifications, Skills and Experience:
The applicant must hold a University Degree in Business Management, Economics, Management or other related studies;
At least three years of relevant experience, preferably in the financial services sector;
Broad knowledge of microfinance specific to MSE markets would be a definite asset;
Excellent management skills including leadership, development and coaching;
Strong people / relationship skills with a customer sales and service orientation;
Excellent analytical skills and sense of judgement
Strong computer skills (Word, Excel, Power Point, database, etc.);
Excellent oral and written communication skills in English.
The Branch Manager requires good practical knowledge of branch operations and human resource management in the financial services sector and the foresight to see how the intricate day-to-day activities link with and support the achievement of the vision and mission of the EFC.
How to Apply:
All suitably qualified candidates should send their applications with a detailed CV via E-mail only to: HR_OFFICER@efcug.com.
Deadline: 18th March, 2017 by 2:00pm