About EFC:
EFC Uganda Limited (MDI) is a deposit taking Microfinance Company supervised by the Bank of Uganda and providing financial services to micro and small size enterprises (MSEs). Commencing operations in 2012, the purpose of the EFC Uganda Limited (MDI) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Ugandan private sector. Owned by international and local investors, EFC Uganda is distinctive in its emphasis on local development through a collective ownership scheme.
Job Summary: The Business Loan Center (BLC) Assistant Manager is primarily responsible for promoting the EFC branding and raising community awareness regarding the products and services available to fulfill the target market needs. The incumbent will;
Foster the development of a strong customer relationship culture to facilitate the consultative sale of EFC products and services and the identification and exploitation of business opportunities;
Instil a business philosophy and orient employees in the EFC vision, mission, values and objectives through appropriate supervision, coaching and skills development and appreciative acknowledgement of their efforts;
Advance the principles of “positive change management” without business disruption in areas such as the integration of new products and services, implementation of new approaches or the usage of new tools and methodologies;
Manage and ensure sound security management practices (i.e. customer identification, physical security measures etc.);
Ensure the integrity of financial and accounting data;
Take lead of an initiative to ensure continuous process improvement for the benefit of all EFC stakeholders.
Key Duties and Responsibilities:
Develop approaches and activities to maximize customer satisfaction, profitability of operations and risk management;
Actively participate in the development of the BLC activities and business plan and oversee its implementation and follow-up;
Regularly analyse BLC performance relative to results achieved against the business plan (i.e. financial and product/service sales indicators);
Ensure effective overall risk management (i.e. credit, fraud, reputation and compliance) through operative implementation of all EFC policies, standards and procedures;
Ensure effective overall management of BLC human, financial and material resources;
Manage the all day-to-day BLC operations;
Submit BLC Performance Reports to the Branch Manager.
In charge of preparing summary reports for monthly Manager’s Meetings relative to BLC results and actions required;
Submitting recommendations regarding objectives, policies and BLC action plans as deemed required;
Managing all internal and external communications in collaboration with the EFC Responsible Officer;
Managing the employee performance process (individual and group) through team leadership and motivation;
Planning, supervising, and controlling the work of BLC employees,
Collaborating with and supporting all BLC employees to develop individual action plans with measurable objectives to facilitate effective performance management and monitoring,
Ensuring effective implementation and compliance of all Human Resource Management policies, standards and procedures including the Code of Ethics & Professional Conduct and the Disciplinary Code,
Actively participating in employee development through coaching and training to improve skills and enhance service quality;
Applying effective internal control systems and measures and ensuring sound management of all BLC control registers;
Collaborating with the Internal Auditor by providing all data/documentation required to enable the performance of the internal audit mandate;
Ensuring the secure and confidential safekeeping of all EFC registers and verifying the correct filing of all documents and files;
Recommending/approving loan applications as authorized;
In charge of the verification regarding the proof that the funds were used for the purposes described in the loan application (i.e. random verification of paid invoices or site visits);
Performing the required follow-up on outstanding loans;
Ensuring the necessary recovery measures for loans in default;
Performance of any other related duties and responsibilities as assigned by the Branch Manager, Branch Operations Manager or Credit Manager.
Qualifications, Skills and Experience:
The BLC Assistant Manager should have good practical knowledge of BLC operations and human resource management in the financial services sector and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.
The applicant should a Diploma in Business Management, Economics or Management;
At least two years of relevant experience, preferably in the financial services sector;
Working knowledge of microfinance specific to MSE markets would be a definite asset;
Strong background in staff management including leadership, skills development and coaching;]
Strong people/relationship skills;
Excellent oral and written communication skills in English.
How to Apply:
All suitably qualified candidates should send their applications with a letter of interest explaining their motivation together with the detailed CV, three professional references and copies of diplomas / certificates to: HR_OFFICER@efcug.com.
NB: Only qualified candidates will be contacted for an interview.
Deadline: 10th April, 2015 by 2PM