About US:
DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: The Collection Executive will actively monitor the Consumer Banking (CB) loan portfolio of delinquent accounts by maximising cash collections and structural follow up on all loan repayments within a Call Centre environment to ensure optimal performance of facilities and customer retention thereby minimising accounts flow to non performing status and loss to the bank.
Key Duties and Responsibilities:
The incumbent will be accountable for reducing/minimizing delinquent accounts within assigned portfolio.
Ensure that payments are made as and when they fall due and chase for payments that are overdue between 0 – 89 days.
Carry out collection calls and/or field visits.
Develop repayment schedules with the help of the Team Leader based on customer’s financial situation and advise customers on alternative repayment options.
Quickly resolve and provide customer service regarding loan related matters specifically collection issues; communicate and follow up effectively with customer queries, disputes etc.
Process customer instructions with set TAT guidelines.
The jobholder will issue repayment reminders and /or demand notices.
In charge of updating customer files.
Collaborate with the Team Leader and recommend accounts that require tougher action.
Enlist the support of the Team Leader or Head, Special Assets Management to resolve more complicated loan matters and identify root causes of non-payment.
Qualifications, Skills and Experience:
The ideal candidates for the DFCU Collection Executive Jobs should hold Bachelor’s degrees in Economics, Statistics, Commerce, Business Administration or equivalent.
Basic Credit understanding.
Broad knowledge and understanding of the Bank’s Credit including SAM policies and procedures.
Good customer service skills
Good telephone etiquette
Excellent verbal and written communication skills. Good grammar is an added advantage.
Result driven and good negotiation skills
Tactful and calm
The applicant should also be assertive and organized
Computer literacy skills i.e. Proficiency in the use of Word and Excel. PowerPoint is an added advantage.
How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com
Deadline: Wednesday, 10th February 2016