About EFC:
EFC Limited is a microfinance institution which strives to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Ugandan private sector.
Job Summary: The Credit Officer will be responsible for building customer satisfaction and loyalty by maintaining a mutually beneficial business partnership relationship. The Credit Officer is primarily responsible to develop a business community profile and ongoing business relationships with entrepreneurs by offering value added expertise and advice with a personalized approach. The incumbent also develops and manages a customer portfolio and contributes to the accomplishment of the EFC business plan objectives.
Key Duties and Responsibilities:
· Provide entrepreneurs a high standard of service that is both efficient and of sufficient quality to meet their specific needs and expectations;
· Determine the needs and expectations of both existing and potential entrepreneurial customers in terms of financing, investment and other supplementary products and services;
· Appraise and assess customer loan applications;
· In charge of preparing assessments and recommendations for Head Office Credit Analyst review;
· Educate customers and potential customers regarding their obligations and responsibilities regarding loan reimbursement.
· Assist customers to identify their needs and advise them regarding the selection of products and services that meet their financial objectives;
· Conduct business development activities to grow business with existing customers and to attract new customer business opportunities by identifying and proposing products and services that meet their needs;
· Market and sell EFC loan and investment products and services that correspond with the specific customer profile and need;
· Follow the advancement of customers’ financial circumstances, their needs and their overall satisfaction to maintain a mutually secure, lasting and profitable business relationship;
· Carry out loan application financial analyses and recommend strategies concerning the adjustment or recovery of loans in difficulty.
· In charge of developing an action plan to identify measurable and attainable sales objectives for the products and services offered by the EFC as well sales objectives for the acquisition of new customer business for submission to the Credit Manager/DID Credit Advisor for discussion and approval;
· Technically supporting customers in the evaluation and improvement of their financial position through the development of objectives and appropriate action plans;
· In charge of proposing appropriate funding alternatives for customer projects;
· Carrying out the offer and sale of financing and savings’ products as well as all other supplementary services designed for entrepreneurs;
· Performing activities related to the follow-up of loans and specialized savings;
· Actively participating in various marketing activities, in particular market research on the needs of various target market business sectors, the establishment and conservation of relationships with entrepreneurs and representation activities;
· Performing various activities to promote the quality of analyses and administrative follow-up of the files, and support service officers for the sale and offer of supplementary services;
· Maintaining a high quality of expertise in the range of products and services offered for the targeted markets;
· In charge of identifying customers who would benefit from EFC products and services;
· Guiding customers regarding loan application procedures together with loan terms, conditions and interest rates;
· Receiving customer loan requests and preparing and evaluating the loan application in detail:
· Checking and validating customer information as provided in the loan application by visiting their home and place of business and obtaining supporting documents for authentication as required;
· In charge of determining customer credibility and moral character and assessing if the application complies with EFC credit policies;
· Analyzing customer financial statements, personal balance sheets, forecasts, available collateral, external factors etc.;
· Making a recommendation regarding customer loan applications and presenting same to the Credit Analyst for review and onward transmission to the Credit Committee for decision;
· Making follow-up visits with customers after loan disbursement to verify use of funds and oversee an effective and exact recovery of overdue loans;
· Managing the assigned loan portfolio within the quality standards established by the EFC;
· Conducting proper loan recovery activities as prescribed by the EFC;
· Performance of any other related duties and responsibilities as assigned by the supervisor
Qualifications, Skills and Experience:
· The Credit Officer should hold a diploma in Business Administration or Accounting;
· At least two years’ lending experience in the financial services sector (preferably to MSEs);
· Strong people/relationship skills;
· Practical knowledge of MSE lending in the financial services sector and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.
· Excellent oral and written communication skills in English and Luganda.
How to Apply:
All suitably qualified candidates should send their applications with a detailed CV via E-mail only to: HR_OFFICER@efcug.com.
NB: Only qualified candidates will be contacted for an interview.
Deadline: 23rd December, 2016