Description:
Our client Smile Communications (U) Ltd is a leading ISP in Uganda offering 4G LTE super-fast, high quality and reliable internet access services.
Smile Communications is looking for a number of highly experienced, talented and committed individuals to join their team. This position reports directly to the Head of Sales and Marketing. Smile is an equal opportunity employer.
JOB SUMMARY
This role will be responsible for growing and maintaining relations ships with customers within the assigned segment while achieving set sales and revenue targets. The Data Sales Manager will have overall responsibility for selling and supporting Smile’s complete data product and service offering.
Focusing on existing and potential high value/usage customers, the Sales Manager’s most critical interaction will be customer presentations/ face-to-face meetings. Some of the duties and responsibilities include but are not limited to:
DUTIES AND RESPONSIBILITIES
Develop profitable and sustainable sales growth plans for the assigned customer segment.
Customer identification and recruitment: Retain and profitably grow sales volumes and profitability within the assigned segment through proactive sales, understanding customer requirements/needs and customer relationship management.
Effectively co-ordinate the activities of the resources assigned to ensure that sales and revenue targets are met.
Ensuring that agreed sales targets and objectives are met by expanding market awareness of Smile’s brand, products and services.
Register Smile customers onto the Smile network and installation of Smile routers, dongles and/or other equipment at the customer premises.
Attain intimate knowledge of the composition of the Smile market in your assigned area/segment. Create and maintain an up-to-date database of existing and potential customers within the assigned segment with the view expanding the Smile footprint within the assigned segment.
To be responsible for the safe keeping of cash received from airtime sales until it has been handed over to the Smile Cashier or bank in a Smile bank account
Manage customer relations, attend to customer queries and continuously measure customer satisfaction and take prompt corrective measures
Reviewing daily, weekly and monthly results and aligning activities and resources accordingly.
Reporting on sales results and market conditions to the Head of Sales & Marketing and making appropriate recommendations.
To maintain in good condition all tools of trade (“equipment”) issued to you by Smile and ensures that they are returned to Smile for safe keeping at the end of every day.
Provide any other ad hoc duties assigned to you from time to time by the Head of Sales& Distribution or any other person appointed by the Company for this purpose.
KEY PERFORMANCE INDICATORS
Achievement of customer recruitment (sales) and revenue targets
Organization – sales plans, route plans, execution documentation, meeting attendance and reporting
Customer satisfaction and relationship management (retention and compliant resolution)
Conversion of prospects into paying customers
Product knowledge/ awareness of assigned market segment
Compliance to Smile Sales and cash handling processes and procedures
JOB REQUIREMENTS
Education and experience
Degree in Business, Marketing, Sales other business related degree
Sales experience with at least 2-3 years at supervisory or managerial level
Experience in the same or similar role in an ISP or telecom services provider will be of added advantage
Skills and competencies:
Local market knowledge. Product specific knowledge will be an added advantage
Successful track record in meeting and/or exceeding sales targets. Strong aptitude and knowledge of Sales and Marketing Techniques
Resource planning, organization and time management skills
Interpersonal and networking skills – demonstrated ability to develop, build and maintain customer relationships.
Strong communication and presentation skills. Ability to present/ demonstrate various solutions to customers
Result oriented with a strong drive and determination to excel. Strong work ethic, positive attitude and professional demeanor
Able to work under highly demanding and challenging conditions.
Willing to go an extra mile to ensure customer expectations are met or exceeded
Team leadership and management skills
Computer Literate and ability to understand numerical information
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