Job Summary: The Head of Trade Finance will steer a trade products & solutions team(s) serving Large Corporate and Business Banking and other in country portfolios including being the overall product specialist for the trade products. The primary objective is to grow the banks trade business by maximizing on the trade systems (internal and external), products and external trade related relationships on an aggregate basis and ensure the bank does deliver the service to the corporate customer in accordance with their wants and needs
Key Duties and Responsibilities:
1. Sales and Services: 20%
Continuous improvement of product features & /or offering by identifying new and existing systems/product potential and realise these through revitalisation & modification, introduction of new products and new promotion initiatives in accordance with the Bank’s strategy
Responsible for the formulation of strategies to ensure required level of specialist support is extended to Large Corporate and Business Banking that will ensure we meet business development strategies and objectives
Actively monitor conformance of product team for operational performance
Monitor results of customer surveys against target product & service standards
Proactively research competitive threats/opportunities in relation to our trade products offering (together with the strategic development of competitor, market and legislative knowledge.
Regularly inform the relationship teams on (new) products knowledge and product changes
Keep relationship teams advised on the expected ‘delivery date’ for anticipated new product developments/solutions delivery
Monitor and ensure adherence to credit and operational risk management
2. Product and Business Management: 50%
Develops and maintains a detailed knowledge of market and competitor trends within the regional market and to a large extent global markets in the trade finance area
Ensure control of the credit and operational risk management for the overall Team/product range
Manage the service performance for the overall Team’s range of product portfolio
Manage the performance of the team against key specialist sales, product sales support, service performance and operational targets
Champion, manage and monitor implementation of the change impacting the team and arising from central and local corporate market programmes
Manage allocation of the product portfolio and appropriate tariff pricing
Consult corporate & business banking relationship teams on pricing, solutions, issues to do with product/service performance, business practices/ideas and best practices
Develop Corporate Sales Support relationship plans for Corporate & Business Banking Teams together with the relevant Corporate Directors
Develop Client Product Plans together with Heads of Corporate and Business Banking
Assess quality of support given the corporate sales function including personal input on credit risk & operational risk management, specifically on tailored customer specific solutions
3. People Management: 30%
Assist the team members to identify strengths and weaknesses in their own skills and attributes, review their self- development plans and ensure training and development needs are accommodated
Mentor, train and coach team members on product management , service quality and achieving high performance
Assess the product managers performance against performance contract. Review and input to performance development reviews.
Ensure that the succession plans are in place
Qualifications, Skills and Experience:
The ideal candidate should hold a Bachelor’s degree in Commerce, banking, Economics or Similar. Possession of an MBA Degree Preferred
At least seven years’ experience in a product/customer management role at senior level, as well as product implementation and have experience and understanding of operational risk management
Possess expert knowledge of the core set of products and a good appreciation of Group product set
Detailed knowledge and understanding of the sophisticated customers and their requirements
Thorough knowledge of product economics and pricing
Broad knowledge and understanding of policies and strategies within the region as they relate to the demands of the customer base
Possess the ability to develop & execute the Country strategy
Strong product management skills
Skills in Strategy Development
Entrepreneurial and commercial thinking
Skills in relating and networking
Adapting and responding to change
Skills in persuading and influencing
Strong selling and Negotiation skills
Excellent marketing skills
Excellent diagnostic and rigorous approach to problem solving
Excellent communication skills at all levels
Excellent comprehension skills to understand and interpret industry and customer trends
Excellent relationship skills
General understanding of Credit Functions & Excellent Operation Risk analysis skills.
Strong formal presentation skills to gain acceptance to business cases, solutions, both internally and externally
Leadership and Team skills
Possess the ability to think creatively and identify innovative solutions
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 24th February, 2015