Job Summary: The Manager Retail Banking will be responsible for developing and maintaining a proactive customer advisory relationship management that includes effective consultative selling and structuring of solutions for potential or existing mass market and workplace banking segment customers in line with the set targets, service standards and strategic objectives of the Bank.

Key Duties and Responsibilities:
Implement effective sales and generate monthly sales performance reports in line with the set Retail targets and initiatives.
Drive and monitor the growth of the loan book and deposits of the bank and initiate key mass drive strategies of driving the Retail business.
Actively market and effectively generate leads especially from the employers and employing bodies (Workplace banking), create and periodically update customer databases for potential and existing mass market and recommend financial solutions based on customer value line with the set targets.
Periodically generate a database of market information on all customers in this segment and provide integrated financial product solutions in line with banking practice and identified customer needs.
Plan and implement customer relationship management training/sensitization programs for all line staff (MTS and RTL) in line with the Retail customer expectation, the identified training needs and the bank’s customer service strategy.
Conduct periodic visits or meetings to achieve understanding of their business needs intended to build a loyal retail customer base.
Work in liaison with branch management and staff to implement and monitor a system of ensuring continued compliance with Know your Customer and risk management policies in line with bank procedures.
Recommend procedural, process, and policy changes required to meet retail segment expectations/ needs and generate periodic status reports.
Maintain an updated database for the potential customers, retail centres, markets and employment bodies, and give direction to branches on the key revenue generating strategies of the bank.

Qualifications, Skills and Experience:
The Manager Retail Banking should hold an Honors degree in Business Administration, Economics, Commerce, Statistics or any other related discipline from a recognized University. Possession of Postgraduate qualification in Business Management, Marketing, Economics, or any related disciplines will be an added advantage.
A minimum of five years’ experience in a large corporate and busy banking environment working directly with clients preferably in; Credit / Banking / Marketing / Client Relationship Management with two years having been at Supervisory / Managerial level.
Possess excellent marketing skills
Possess the ability to work independently with excellent communication skills
Strong negotiation and persuasion skills
Good computer literacy skills
Superior interpersonal and people management skills
Advanced analytical and problem solving skills
Good team building skills
Possess the ability to creatively and professionally resolve customer queries in challenging situations
Ability to handle multiple tasks simultaneously and timely

How to Apply:
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:

General Manager, Human Resources Centenary Bank, P.O. Box 1892 — Kampala, Uganda.

Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.

Deadline: 20th February 2015 by 5:00 pm