About US Embassy:
Welcome to the United States Embassy in Kampala, Uganda. The United States has enjoyed diplomatic relations with Uganda for over 30 years. Ambassador Scott H. DeLisi currently heads the U.S Mission to Uganda. The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.
Among the offices operating under the U.S Mission to Uganda are:
· United States Agency for International Development (USAID)
· Centers for Disease Control (CDC)
· Peace Corps
Job Summary: The Computer Management Assistant has the overall responsibility for providing computer support services to USAID/Uganda staff. Located in the Information Systems Division (ISD) of the Executive Office, USAID/Uganda, its primary purpose is to provide information technology support services to the Mission staff. The incumbent will be part of ISD team responsible for day-to-day operations, installation, modification and maintenance of the Mission’s local area network (LAN) system and for providing support to users and other related duties. Specifically, the division manages Mission Servers in two different locations (Remote Office and South Wing at the Chancery) with over 180 Desktops, 20 Data Switches, CISCO Routers, Remote Leased Line Connections, and VSAT Equipment. The ISD performs LAN/WAN Management, MS Windows 2003 & 2008 Server Management, Computer Helpdesk management, Information Security Management including data backups, Voice Communication (satellite phones, cell phones & IPhones), Video or power point equipment & Public Address system management and training users on the Mission’s Information Security Policies. The ISD also administers the Mission’s computer system by providing optimal use of existing and new computer technology resources through a local area network (LAN) system.
Key Duties and Responsibilities:
1. Management of Computer Help Desk: 50%
· Ensure that all workstations are in good working condition and configured according to the CIO standards.
· Install any available additional programs needed by specific users.
· Provide application support to users that need help in different Microsoft Office packages and other programs.
· Technically support end users who call for help when their PCs or Printers are not functioning well.
· Guide users on simple troubleshooting steps.
· The incumbent will also rectify any problems reported by users and refer major ones to the Systems Manager.
· Install, configure and upgrade new equipment to CIO standards before being issued to users.
· Replace older equipment with new ones when need arises.
· Record the relocation of equipment from the ADP store and keep an up-to-date inventory.
· Take faulty equipment for repair to the vendor and make follow ups or pickups when rectified.
· Ensure that all laptops are in good working condition when checked out to users and have software programs installed.
· Configure new laptops and ensure that users are familiar with the usage and provide additional assistance to new laptop
· Configure IPhones and IPADs plus train users on how to use them, including making them aware of the terms and conditions while in possession of these devices.
2. Communication: 20%
· Responsible for configuring and deploying all the WAN equipment (Routers, Switches, Datacryptors etc) as instructed by CIO Washington and continuously monitoring their performance.
· The job holder will also maintain remote data links (ISDN, ADSL, Leased lines, VSAT) both in all office locations and at the residences at first level support.
· Responsible for the Cell phone and IPhone issuance and keeps an up-to-date inventory.
· Set-up the PA system for meetings and functions as the need arises.
· Make sure the PA system is in good working condition, stored and handled properly.
· Responsible for setting up for presentations i.e. VTC and/or Power Point equipment
3. Data Management: 15%
· Ensure that USAID/Uganda Users are supported in regards to the Mission’s Information system requirements. The incumbent must check the LAN and make sure the link is up and that only authorized users can access the main domain.
· He/she will troubleshoot and rectify network disconnections, referring critical cases to the Systems Manager.
· Ensure that the Mission’s information is secure, available and does not lose its integrity at any time.
· Ensure that sufficient data backup is carried out Daily and Monthly.
· Ensure that restoration of data is done in a timely manner whenever it’s required and that the backed-up data is properly stored, tapes labeled and available when needed.
· Keep and update the movement of backup tapes from different locations in the log books monthly.
4. Servers Management: 10%
· Responsible for Windows 2003 server administration, installation, configuration and troubleshooting.
· Grant routine network user access and TDYs to temporary network user access as required in Agency policies.
· Terminate and/or deactivate user passwords and IDs in a timely manner when no longer needed.
· Properly document and maintain a file for the justification and authorization for granting users remote access.
· The incumbent will also monitor remote access logs, security logs and event logs and report abnormal activities to Systems Manager for further investigations.
· Maintain records of the monthly audit trail reviews and ensure that security violations are monitored as required and reported.
· Keenly review access authorizations to determine if individual access rights are still required, and adhere to procedures to deactivate or terminate user IDs and passwords of departed employees in a timely manner.
· Manage IT resources like printers, scanners, and cameras.
· Maintain and update USAID’s different databases;
· Perform the daily monitoring of servers, the virus software and virus logs to ensure that no problems are going unseen and work on the deployment of Security Patches on all servers and workstations;
· Perform deployment of USAID software like ASIST, eFORMS, WinTA, WebILMS, E-2, and i-services
5. Other Duties: 5%
· Ensure all automated information systems under their cognizance are operated, on a day-to-day basis, in compliance with the Agency’s information systems security policy and guidelines as promulgated in the ADS handbook.
· Coordinate with the system staff implementation of information systems security standards for automated information systems.
· Provide the site Information Systems Security Officer (ISSO) with technical support and expertise in the implementation of Agency information systems security policies.
· Maintain an inventory of all hardware, operating system software, application software, peripheral devices and communication links that are part of the system(s) within their purview, and reporting all incidents of lost or stolen equipment to the appropriate security office.
· Disseminate the Agency system security policies, procedures and guidelines to all users of the system under their purview.
· Abide by Agency information system security policies and guidelines as promulgated in the ADS handbook.
· Report system or application irregularities or suspected security violations to the Program Manager, Mission Director/Representative, site ISSO, or System Manager/Administrator.
· Work closely with Systems Manager to offer IT consultation services to the Program Areas for their various program/projects which may include the ADS 548 process, and field assessments for IT requirements.
· Perform any other duties delegated by the supervisor.
Qualifications, Skills and Experience:
NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
· The ideal candidate for the United States US Embassy Computer Management Assistant should hold a Bachelor of Science in Computer Science, Information Systems, or Electronics Engineering is required.
· Advanced computer science or information system degree would be an added advantage. Possession of CISCO industry certifications and experience with CISCO equipment is mandatory.
· At least four years’ experience in a recognized Computer department. Familiarity with the
· Computer Help Desk functions and Information systems security practices is highly required.
· Broad working knowledge of systems analysis and design techniques, computer equipment and software capabilities/limitations, Departmental ADP policies, standard business work processes and management principles, factfinding techniques, programming techniques.
· The incumbent must possess skills in maintaining operational capability and reliability of computer systems.
· Ability to build and maintain interpersonal relations
· Excellent ability to explain computer and IT concepts to staff who are technically not familiar with systems in the USAID environment: Google Apps, E2, GLAAS etc. Must have ability to effectively manage, operate, repair and maintain the PC LAN and hardware, software applications.
· Familiarity with MS DOS, MS Windows 2003/2008 server environments, and Google Apps for messaging and application usage.
· Possess the ability to work with IPADs, IPhones & Satellite phones.
· Demonstrated ability to work outside regular office hours including weekends.
· Language Proficiency: Level IV English ability. Fluent English (written and spoken) is required.
How to Apply:
All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:
· Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174), Download it Here.
· A current resume or curriculum vitae.
· Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
· Any other documentation (e.g. essays, transcripts/certificates, awards) that addresses the qualification requirements of the position as listed above.
Submit Application To:
Human Resources Office
By email at KampalaHR@state.gov
NB: Only electronic submissions will be accepted and only shortlisted candidates will be contacted.
Please clearly indicate the position applied for in the subject area of the email submission.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone: 0414-306001/259-791/5
Deadline: 7th December 2015
The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.