About US:
The Electricity Regulatory Authority (ERA) is a statutory body established in accordance with the Electricity Act, 1999 (Cap. 145 of the Laws of Uganda). The Act empowers ERA to regulate the Generation, Transmission, Sale, Export, Import and Distribution of electrical energy in Uganda.

Job Summary: The Consumer Affairs Assistant will support the Consumer Affairs Office in implementing sustainable consumer protection mechanisms through coordination of consumer complaints handling and the advocacy programs of the Authority. The incumbent will also coordinate the development, design, production and dissemination of ERA’s Information, Education and Communication (IEC) materials.

Key Duties and Responsibilities:
· Receive, compile, record and file all consumer complaints in both hard and soft copies.
· Follow up on consumer complaints for resolution with Licensees.
· The incumbent will oversee the mini contact centre for complaints registration and provision of feedback to consumers.
· Direct requests and unresolved issues to the responsible Officers.
· Manage the production of ERA’s IEC materials.
· Disseminate the ERA publications and other IEC materials through various means and fora.
· Perform any other official duties as may be reasonably assigned.

Qualifications, Skills and Experience:
· The applicants should hold Honour’s degrees in Mass Communication, Arts, Social Sciences or a related discipline from formally recognized institutions.
· Possession of a post graduate training in Journalism or Copy Editing is an added advantage.
· A minimum of two (2) years of relevant experience in a busy organization.
· Result oriented with good communication skills.
· Excellent analytical skills.
· Good reading and writing skills.
· Age: Above 35 years

How to Apply:
All suitably qualified and interested candidates should send their application letters, detailed Curriculum Vita and relevant certificates including daytime telephone number or e-mail address of the applicant and addresses (including daytime telephone number or e-mail address) of three professional referees.

The applications should be delivered preferably by recorded delivery, addressed to:

The Director Financial and Administrative Services,
Electricity Regulatory Authority Plot 15, Shimoni Road,
P. O. Box 10332, Kampala – Uganda

N.B. Applicants who do not meet the stipulated minimum requirements need not apply.

Deadline: 2nd October, 2015 by 5.00 pm