About US:
Plan International was founded over 75 years ago and is one of the oldest and largest children’s development organizations (non-profit / INGOs) in the world. We work in 50 developing countries across Africa, Asia and the Americas to promote child rights and lift millions of children out of poverty. Plan’s vision is of a world in which all children realize their full potential in societies that respect people’s rights and dignity. Plan is independent, with no religious, political or governmental affiliations.
Job Summary: The Customer Care Assistant will be responsible for providing logistical support to the department. He/she will ensure that efficient and effective administrative routines are implemented. Specifically, this covers the front desk.
Key Duties and Responsibilities:
Manage the Front Desk and the Office switchboard to include:
Receives, announces and directs visitors to staff at Office in a courteous manner. As requested, make appointments.
Keeps the reception area in an orderly manner to include updated reading materials, clean and organised arrangement, and easy access of visitors to beverages.
Reports and suggests solutions related to improvement or malfunctioning of the switchboard to the supervisor.
The incumbent receives incoming calls and places outgoing calls and handle incoming and outgoing correspondences addressed to Plan International Uganda.
Develops and regularly maintains updated Office telephone directories; completes telephone logs booked through reception for outgoing calls booked through the switchboard by indicating whether they are personal or official.
Reconciles monthly landline telephone bills, apportion cost as appropriate and request for payments.
Petty Cash Function. Operate the Petty Cash system within established policies and procedures to include:
The jobholder also maintains reconciled Petty Cash Ledger by making entries into the ledger book to ensure that daily cash at hand reconciles with book balances.
Makes petty cash payments against accurately completed and approved petty cash request forms.
Requests petty cash replenishment as and when there are minimum balances and keep safe custody of the petty cash balances.
Other Logistical function duties:
Regularly monitors the usage of office stationery and order for replenishment that is charged according to user staff as and when necessary.
Makes travel arrangements including booking flights, hotel accommodation, and car rental for staff.
Organises Plan International Uganda events, workshops and other related functions as agreed with the supervisor.
Qualifications, Skills and Experience:
The ideal candidate for the Plan International Customer Care Assistant career vacancy should hold a higher diploma in business or education or another related field.
A minimum of two years of working experience in a relevant field.
Computer literacy i.e. proficiency in Microsoft office applications i.e. word, excel and power point.
Ability and willingness to learn and travel to the field
Very well organised and able to work under pressure
Excellent interpersonal skills
How to Apply:
All suitably qualified candidates should send their letters of application, together with updated CVs, contact telephone numbers, copies of relevant certificates, names and contact details of three references plus salary history and send to:
Ag. Country Human Resources Manager,
Plan Uganda
Email to: uganda.recruitment@plan-international.org
Deadline: 13th March, 2017