Job Summary:
Solid Rock Life and Business (SRLB), intends the appointed individual to be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by ECITB (Engineering Construction Industry Training Board) to administrate and invigilate exams, whilst ensuring the highest standards of customer service are maintained at all times.
Key Duties and Responsibilities:
· Provide a high level of customer service at all times.
· Ensure candidates’ needs are met with understanding and respect.
· Ensure equipment is operational and test stations are in working order to deliver testing
· Process candidates’ sign-in (including verification of candidate identity) according to ECITB and SRLB procedures
· Explain the test process to candidates and deal with other queries as required.
· Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.
· Print and provide post-test score reports to candidates as required
· Periodic download and review of examinations and test centre schedules.
· Review test schedule and ensure the preparation for candidates (including those with special needs) is made.
· Understand the testing needs and procedures for every ECITB and SRLB client and have the capability to adjust approach accordingly.
· Ensure all compliance standards relating to the test centre operation and ECITB stringent security protocols are adhered to.
· Oversee daily test centre opening and closing procedures.
· Comply with business needs on a day to day basis and undertake reasonable additional duties to ensure the smooth running of the test centre.
· Liaise with ATP Administrator and ECITB technical support staff to investigate and resolve technical issues
· Undertake all accreditations and skills checks as required by the business.
· Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations per ECITB regulations.
Qualifications, Skills and Experience:
· The applicant must hold a Bachelor’s Degree
· A minimum of three years of relevant work experience
· Experience working with international companies a plus.
· Competencies
· Analytical Analytical and strong organizational skills, with excellent verbal and written ability
· Excellent Communication Skills
· Critical thinking and problem solving
· Experienced user of MS Project and MS Office toolset (Word, Excel and PowerPoint)
How to Apply:
All candidates interested in joining our awesome team are welcome to email their CV and Application Letter (saved in one document) for the job of their interest to: hr@solidrockgroup.ca