About US:
Kimberly Ryan provides an Outsourcing solution that not only exceeds your needs but ensures Return on Investment. Their outsourcing services include; Employee Outsourcing, Managed Payroll Services, Business Process Outsourcing and Function Outsourcing. They would like to recruit for a valuable client that offers pest control and hygiene services in Uganda.
Job Summary: The Sales & Administration Assistant will be responsible for telesales in order to build on the efforts of the sales team by generating leads for all Company services and products. You will be given a sales leads target per month and will earn lead commission on the sales made. The incumbent will also be responsible for providing administrative support to staff and assuming clerical and reception duties for the Uganda office. These duties include but are not limited to: general office administration and coordination, service planning and scheduling, filing, and customer service tasks.
Key Duties and Responsibilities:
Source for business opportunities and generate sales leads. Ensure to meet the monthly sales leads targets
The incumbent will type correspondence, reports, minutes and other documents as instructed
In charge of tendering & bidding; peruse all local dailies for available tender opportunities, collate all relevant documentation and make tender applications within expected timelines, and make necessary follow ups
Participate in any sales and marketing initiative that the Company may undertake in future
Assume all receptionist duties, attend to the public, walk-in customers and refer them to appropriate staff members, offer the necessary assistance
Manage/answer phone/switchboard, route calls, and take messages in a manner that offers professional customer service. Address all customer queries and concerns satisfactorily
Oversee the branch customer database in close liaison with the Manager and Kenya office, and ensure regular update of the portfolio maintaining high integrity & accuracy
Capture all service visits/cards in the computer, make service bookings, undertake all necessary service programming and planning
In charge of office documentation i.e. filing, photocopying and sorting out of all relevant documents as required by service teams, Manager or the Kenya office
Compile necessary statistical reports as requested.
Distribute incoming mail and prepare outgoing mail including bulk mail.
Oversee the general cleanliness of the office by effective supervision of office cleaner/tea lady to ensure it remains clean and free from clutter. Oversee the tea lady’s office duties ensuring she prepares staff tea timely, etc
Order office supplies and monitor inventory.
Maintain appropriate interpersonal relationships with colleagues, peers, and consumers.
Assist with various program operations as requested by the Manager
Maintain a register of all received customer correspondence (letters / email, etc) and distribute them as well as make daily follow-ups on outstanding cases. Generate a weekly report indicating number letters/requests/enquiries as well as action status
Adhere to the Company policies as prescribed in the You and company booklet
Comply with the work ethics and in particular the Code of Conduct & health and safety requirements
Perform any other duties as instructed by the Manager
Qualifications, Skills and Experience:
The ideal candidate for the Sales & Administration Assistant vacancy should preferably hold a Degree in a Business field from a recognized institution
At least three years of office support and administration experience
Telemarketing experience is an added advantage
Good presentation skills
Good problem solving skills
Ability to work unsupervised
Good documentation and record keeping skills
Accuracy and attention to details
Proven ability to interact with the business at all levels, especially with clients and operations staff
Excellent analytical skills
Good team player with strong verbal and written communication skills
Proficiency in Microsoft Office, specifically Excel Spread sheets is desired
How to Apply:
All suitably qualified and interested candidates are encouraged to send their updated CVs including a working telephone contact via E-mail to: recruituganda@kimberly-ryan.net. The subject of the E-mail should clearly be labeled “Sales & Administration Assistant”