About US Embassy:
Welcome to the United States Embassy in Kampala, Uganda. The United States has enjoyed diplomatic relations with Uganda for over 30 years. Ambassador Scott H. DeLisi currently heads the U.S Mission to Uganda. The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.
Among the offices operating under the U.S Mission to Uganda are:
· United States Agency for International Development (USAID)
· Centers for Disease Control (CDC)
· Peace Corps
Job Summary: The Telephone/Computer Management Assistant will support the US Embassy through the provision of telephone, radio, and computer assistance to over 400 customers in two locations under the direct supervision of the Information Management Specialist while working closely with the Senior Computer Assistant, Computer Management Specialist and senior telephone technician.
Key Duties and Responsibilities:
1. Telephone and Radio Duties: 70%
· The incumbent updates and maintains various radio systems, Meridian Private Branch Exchange telephone systems to include two off-premise Norstar telephone systems, a IP Office 500 V2 system, and all peripheral equipment for the embassy, cell phone units for Dept of State and tenant agencies and all official land lines at residences.
· Acts as a key liaison with theUganda Telecommunications Limited (UTL), Uganda Communications Commission (UCC), and the U.S. Regional Information Management Center (RIMC) on information technology issues. Maintains inventories of the Mission’s radio, cell phone and telephone and assists the IMO in managing the US Mission telecommunications program.
· Locates vendors, parts & equipment to support post’s radio & telephone program.
· Prepares ordering of same, follows-up until item is received at post.
· In charge of the installation and issuance of radio and telephone equipment.
· Programs radio, telephone, cell phone SIM cards and equipment using approved DOS software/hardware and materials.
· Uses variety of software tools to repair radio & telephone equipment and other office electronics equipment.
· Maintains radio and telephone equipment using software materials supplied by vendor and DOS
· Acts as a key liaison between post and local vendors and other host country ministries on administrative and technical radio and telephone issues.
· Maintains inventories of the radio and telephone programs
· Under the supervision of the senior Radio Tech, prepares the radio/telephone shop end of year budget
· Researches approved specifications before procurement according to DOS guidelines
· The incumbent logs all telephone, verbal or email requests for telephone support and responds as expeditiously as possible.
2. Blackberry, Television and Computer Duties: 30%
· Learn the workings of the Blackberry device and related systems with the purpose of serving as a backup to the primary Blackberry technician.
· Work closely with Facilities and GSO teams to install and repair AFN and DSTV television services on the Embassy compound and CMR and DCMR only.
· On an as needed basis, assist the LAN System administrators on IT related projects as needed such as IT equipment inventory and basic first level computer desktop support.
Qualifications, Skills and Experience:
NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
· The US Embassy Telephone/Computer Management Assistant should preferably hold a Diploma in Telecommunications, Physics, Electronics, or Computer Science.
· At least three years’ experience in the management and support of information systems and/or Radio, telephone support.
· Working knowledge of computer hardware and software capabilities/limitations; standard office practices and management principles; good fact finding and problem solving techniques; main computer publications; computer systems management is required.
· Detailed working knowledge of safety practices and procedures;
· Electrical and radio theories and practices, installation, operation, maintenance, testing, trouble-shooting and repairing procedures and techniques is required.
· Proven ability to train and work with others; effective skills in fact gathering and analysis; good organization, leadership and initiative is required
· Language Proficiency: List both English and host country language(s) by level and specialization. Level IV English ability is required.
How to Apply:
All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:
· Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174), Download it Here.
· A current resume or curriculum vitae.
· Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
· Any other documentation (e.g. essays, transcripts/certificates, awards) that addresses the qualification requirements of the position as listed above.
Submit Application To:
Human Resources Office
By email at KampalaHR@state.gov
NB: Only electronic submissions will be accepted and only shortlisted candidates will be contacted.
Please clearly indicate the position applied for in the subject area of the email submission.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone: 0414-306001/259-791/5
Deadline: 8th November 2015
The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.