About US Embassy:
Welcome to the United States Embassy in Kampala, Uganda. The United States has enjoyed diplomatic relations with Uganda for over 30 years. Ambassador Scott H. DeLisi currently heads the U.S Mission to Uganda. The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.
Among the offices operating under the U.S Mission to Uganda are:
· United States Agency for International Development (USAID)
· Centers for Disease Control (CDC)
· Peace Corps
Job Summary: The Telephone Operator/Receptionist will support the US Embassy by serving as its Switch Board Operator.
Key Duties and Responsibilities:
Operate the switch board:
· Receiving calls from both outside callers and intercom, redirecting calls to the intended recipients.
· Placing calls for Mission personnel who do not have access to outgoing lines, while recording them to identify official or personal calls.
· Answering telephone call inquiries where possible, especially for those in need of consular services. Forward calls to the respective offices for answers as well as providing general information such as relevant website addresses, information and directories.
· Coordinate conference rooms booking for meetings / workshops by using the calendar to send out confirmations as well write and correct conference room notices.
· Give out Dip Note numbers to offices that need them for use by the Ministry of Foreign Affairs in Uganda, while keeping an up to date record of dip notes issued on the computer.
· Work closely with the security reception about incoming visitors by following up on phone directly with the concerned State / USAID employee or section for further guidance on disposition of the visitor.
· Distribute mail and packages, in the absence of the Mail Room Clerk and the Back Up.
· Act as a backup Time Keeper for Time and Attendance
· In charge of backing up and updating the Mission Phone Directory list.
· Perform any other duties as may be assigned by the Supervisor.
Qualifications, Skills and Experience:
NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
· The US Embassy Telephone Operator/Receptionist should hold an A’ level secondary certificate with secretarial skills at post-secondary level (minimum 2 years) with subjects in Secretarial skills, office administration & Customer care.
· At least two years’ receptionist experience is required.
· Working knowledge of clerical procedures and correspondence styles, Mission structure and knowledge of who is who among the chancery and GSO contacts in Kampala is required.
· Excellent typing, computer skills, ability to deal with the public, run the switchboard and handle conflicting demands is required.
·Language Proficiency: List both English and host country language(s) by level and specialization. Level III English ability is required.
How to Apply:
All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:
· Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174), Download it Here.
· A current resume or curriculum vitae.
· Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
· Any other documentation (e.g. essays, transcripts/certificates, awards) that addresses the qualification requirements of the position as listed above.
Submit Application To:
Human Resources Office
By email at KampalaHR@state.gov
NB: Only electronic submissions will be accepted and only shortlisted candidates will be contacted.
Please clearly indicate the position applied for in the subject area of the email submission.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone: 0414-306001/259-791/5
Deadline: 7th December 2015
The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.