Job Summary:
The Executive Banker – Garden City will provide a responsive, pro-active, and proficient personal relationship banking service to a portfolio of executive banking customers in order to grow market share and retain existing business.
Key Duties and Responsibilities:
Customer Service
Adhere to the service standards and provide excellent customer service
Drive retention by implementing the customer on boarding process, customer visits, relationship management, and other various interventions
Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedures
Educate customers about the Bank’s products and services
Fully inform customers of their rights and obligations per the Consumer Protection Guidelines including but not limited to product pricing, facilities terms & conditions and transactional fees
Receive and process loan documents and handle related queries according to agreed upon turn around times and laid down procedures
Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline
Sales
Adhere to the Sales High 5 standards
Meet sales budgets and targets
Participate fully in any sales campaigns and activations
Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
Cross sell banking products to customers within the portfolio
Grow the portfolio balance sheet as per set targets
Develop and execute a sales activity plan and client calling schedule in line with the Customer Value Proposition (activity schedules and call reports)
Risk and Control
Adhere to the KYC policies and guidelines for both account opening and loan origination documents
Manage credit and operational risk in account opening and loan processing as per laid down procedures
Manage audit/risk parameters for the executive banking processes and resolve all audit/risk findings within the portfolio within agreed timelines.
Accountable for all facilities originated in the portfolio
Monitor and action daily referrals/validation reports within set timelines
People management
Agree performance contracts for the Executive Banking Assistant and provide monthly performance feedback in order to maintain performance at required levels
Coach/mentor and plan training interventions for the Executive Banking Assistant working with the Branch Sales Manager/Branch Manager
Qualifications, Skills and Experience:
The ideal candidate for the Stanbic Bank Executive Banker – Garden City job should hold a Bachelor’s degree in Business Studies or a related field from a recognized university
At least two years branch banking experience
Exposure to customer service required
Previous sales experience
Good knowledge of Executive Banking value proposition
Sound knowledge of bank products/services for the Executive customer
Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
Knowledge of Service standards
Knowledge of the Core banking system
Knowledge of the risk management and credit principles
Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
Understanding of financial statements
Knowledge of competitor products and services
Professional Qualification Required
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to
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