About CRS
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary:
You will ensure the overall strategic coordination, day-to-day management, and key technical oversight of the Country Program’s (CP’s) ICT and ICT4D (ICT) functions in coordination with the Regional Information, Communications and Technology Systems Manager (RIM) to support high-quality programs serving the poor and vulnerable. You will analyze and anticipate operational and programmatic ICT service needs and challenges and will introduce cost-effective technology improvement solutions in accordance with established policies, procedures, and service standards for optimal performance, integrity, security, and strategic alignment of systems.

Job Responsibilities:
• Effectively manage talent and supervise. Manage team dynamics and staff well-being.
• Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming.
• Plan, design, direct, and coordinate the installation, configuration, maintenance, availability and security of the CP’s office ICT environment, including the delivery network and ICT infrastructure; manage crisis situations to ensure ongoing ICT enablement of agency business.
• Evaluate user needs and system functionality and ensure that ICT facilities and user devices meet these needs. Ensure timely and quality service delivery, technical support, and advice to user requests.
• Partner with program staff to prioritize and support integration and evolution of ICT solutions in improving program implementation.
• Manage relationships with suppliers, conduct supplier analysis, and assess effectiveness to ensure third-party services meet CRS business requirements and needs. Collaborate with Procurement to ensure ICT purchases are in line with CRS standards and in compliance with donor requirements. Provide strategic guidance and input to budget development with regard to ICT-related expenses.
• Assess and analyze ICT training needs. Provide capacity building (training, coaching, on-the-job support, etc.), remotely or on-site, to staff and partners in ICT-related areas to ensure efficient and consistent adoption and use of ICT applications.
• Monitor ICT systems operations in terms of functionality, security and service delivery and provide statistical and analytical reports on ICT-related data, metrics, and trends. Collaborate with relevant staff to ensure inventory of ICT equipment, hardware, and software is maintained. Monitor functionality, anticipate supply needs and alert managers.
Typical Background, Experience & Requirements:
Education and Experience
• Master’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Equivalent combination of relevant experience and Bachelor’s degree and/or training/certification may substitute for advanced education.
• Examples of Certification requirements include Microsoft Certified Solutions Expert or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Project Management certification preferred.
• Minimum of five years of progressively responsible related professional experience.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated proficiency in management of network/server software and hardware devices and platforms.
• Expert grasp of evolving communication and data network/server technologies and tools, as well as backup and disaster recovery systems.
• Experience with ITSM and systems management tools preferred.
Personal Skills
• Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Very strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Strong organization, planning, review, and monitoring skills.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• 20% travel required.
Key Working Relationships:
Supervisory: Three CP ICT Officer(s) and other staff as required.
Internal: All CP staff, works in a matrix-supervisory relationship with RISA / RIM, members of CRS ICT community, and owners of CRS business systems; specifically HoP, Program Managers, and MEAL officers.
External: CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Trusting Relationships
• Professional Growth
• Partnership
• Accountability

Agency-Wide Competencies
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
1. Serves with Integrity
2. Develops Constructive Relationships
3. Models Stewardship
4. Promotes Learning

HOW TO APPLY:
Disclaimer Clause:
This job description is not an exhaustive list of skills, effort, duties and responsibilities associated with the position. CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. “I understand that CRS takes all allegations of abuse and exploitation seriously. Abuse or exploitation of children or vulnerable adults is grounds for immediate dismissal.” Note: Please submit cover letter, CV and three work references (names and contact information only) to ug_recruitment@crs.org by October 11th, 2017.
Only selected candidates that meet the requirements will be notified. EOE/M/F/D/V**