About CRS
Catholic Relief Services (CRS) carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners, people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Job Summary:
You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.

Job Responsibilities:
• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff,. Provide input to budget for ICT related expenses.
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.
Typical Background, Experience & Requirements:
Education and Experience
• Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Minimum of three years work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.
Personal Skills
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Minimum Requirements:
1. Postgraduate degree in statistics/demography/economics or other relevant areas.
2. Minimum of 5 years work experience in development, with at least 3 years of experience in monitoring and evaluation; experience in Livelihood projects a plus
3. Thorough familiarity with principles and current approaches to M&E – including skills in basic data analysis and interpretation using ICT4D and implementing accountability and learning systems
4. Experience working in an emergency context
5. Proficiency with Microsoft Word, PowerPoint, Excel and data analysis software platforms, (e.g., SPSS, EPI-Info, Access).
6. Ability to work in a team and support concurrent projects/assignments.
7. Excellent oral and written communication skills in English.
8. Proven experience of mentoring and capacity building of team / partners including training facilitation skills
9. Well-developed interpersonal and team skills and proven ability to be flexible in demanding situation
10. Assessment, analytical and planning skills
11. A capacity and desire to pass on skills and information, a confident communicator and willing to work in a collaborative and respectful way with the beneficiaries.
12. Knowledge of and commitment to humanitarian principles (NGO / Red cross code of conduct) and with Sphere humanitarian charter and minimum standards
13. Fluent English language (speaking and writing) and knowledge of the local language in Yumbe district, Arabic is an added advantage.
14. Experience of working with local partners including local authorities’/settlement leadership
15. Proven experience in gender analysis and integrating gender & diversity into programme
16. Flexibility and ability to work under pressure and meeting deadlines in changing situations
17. Experience of working effectively within a big international agency (I/NGOs)
18. Willingness to be based in Yumbe

Required/Desired Foreign Language
Travel Required (include percentage of required travel, if applicable)
Key Working Relationships:
Supervisory:
Internal: All CP staff, RIM, members of CRS ICT community, Operations and program staff based in Yumbe, EARO Country Programs IT staff, Service desk
External: CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.
Desired MEAL Competencies:
MEAL in Design: Developing project-level Theories of Change, Results Frameworks, ProFrames, related MEAL system tools and components, and accompanying MEAL narratives.
Monitoring: Implementing monitoring activities, including timely collection of quality data, set up and maintenance of databases, facilitation of participatory reflection on monitoring results, and submission of timely progress reports.
Evaluation: Supporting project and program evaluations and reviews by ensuring the quality of evaluation methods, tools, and data and facilitating the use of evaluation results to inform decision-making and enhance learning
Accountability: Improving our accountability to a range of stakeholders through increased participation, transparent communication, responsive feedback mechanisms and adherence to internal and external quality standards and requirements.
Learning: Promoting excellent knowledge management and collaborative learning processes at the project, program and institutional levels, generating robust evidence for project and programmatic learning that leads to action, decision-making and influence.
Analysis and Critical Thinking: Engaging with data, challenging biases and assumptions, posing thoughtful questions, pursuing deeper understanding of evidence through reflection and perspective-taking, and making informed programming decisions.
ICT for MEAL: Applying knowledge on information and communication technologies (ICT), both hardware and software, for opportune and accurate data collection, database management.
Agency-Wide Competencies

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
1. Serves with Integrity
2. Develops Constructive Relationships
3. Models Stewardship
4. Promotes Learning

HOW TO APPLY:
Disclaimer Clause:
This job description is not an exhaustive list of skills, effort, duties and responsibilities associated with the position. CRS’ recruitment and selection procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. “I understand that CRS takes all allegations of abuse and exploitation seriously. Abuse or exploitation of children or vulnerable adults is grounds for immediate dismissal.” Note: Please submit cover letter, CV and three work references (names and contact information only) to ug_recruitment@crs.org by October 1st, 2017.
Only selected candidates that meet the requirements will be notified. EOE/M/F/D/V**