About US:
Raising The Village International (RTV) is a Canadian non-profit organization which works in works with hard to reach “last-mile” villages in Uganda focused on ending extreme poverty by eliminating immediate barriers of scarcity, nurturing income-generation activities and building local capacity, while moving communities toward economic self-sufficiency.
Job Summary: The Information Technology Officer will mainly be responsible for the smooth running of computer systems and ensuring users are adequately trained in their usage. Further, the IT Officer will plan and implement new and updated technological solutions within the organization.
Key Duties and Responsibilities:
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Conduct electrical safety checks on computer equipment
Support both head office and field locations
Maintain and upgrade systems such as internal and external websites, domains and third party productivity tools.
Deployment and procurement of staff computers
Conduct internal training for hardware, software and online technology
Qualifications, Skills and Experience:
The ideal candidate for the Raising the Village (RTV) Information Technology Officer job placement must hold a Bachelor’s degree in Information Technology, Computer Science, Management Information system
At least two to three years of related IT experience
Proven working experience as an IT officer or relevant experience
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Expertise in data centre management and data governance
Hands-on experience with computer networks, network administration and network installation
Ability to manage personnel
Knowledge in all computer applications
Hands on experience of Instillation of IT hardware and software
Strong communication skills
Organization skills
Experience or education in the following technologies: Microsoft Windows, Office, Google Suite, Dropbox, Teamviewer, Word press, Security (online, software and hardware)
The IT officer should be able to travel at least 25% as required.
Project management
Self-starter
How to Apply:
All qualified and interested candidates should send a letter of application and curriculum vitae including address, telephone contact and two references as one document to: recruitment@raisingthevillage.org
NB:
Properly formatted PDF or Word documents are preferred.
Please indicate your position of interest in your email or subject line.
Resumes received after the deadline will still be considered in a future round.
Deadline: 28th February 2018