PROGRAM/DEPARTMENT SUMMARY:
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within
now, and for the future. In Uganda, Mercy Corps has been operational since 2006 by focusing its programming on economic development, maternal health, adolescent girls’, livelihoods, conflict mitigation, and humanitarian refugee response.

GENERAL POSITION SUMMARY:
The IT Manager position is an operational role providing support to the overall mission of the organization and will be implementing Information Technology specific needs. This position reports directly to the Operations Director. The position will require for one to prioritize the strategic and tactic ICT demands of both the field and Country Office program.

ESSENTIAL JOB FUNCTIONS:
• Read and understand Mercy Corps IT Systems Policy. Orient staff on appropriate use and monitor the usage of IT systems to ensure adherence to the policies.
• Review MC Uganda IT Systems and provide recommendation on identified bottlenecks or improvements.
• Monitor user satisfaction and ensure ongoing improvement
• Collaborate with end users in order to proactively handle all requests passed on by them
• Conduct staff training on computer basics and the use of MS Office applications and networking. Assist, as needed, with developing databases or other windows application needs for programs and operational staff;
• Maintain strict confidentiality of any information deem sensitive.
• Maintains regularly update of anti-virus programs in all computers to ensure the entire network and computers are virus-free;
• Establish simple easy to use back-up system for Mercy Corps field offices and undertake the necessary steps for this activity including designing a schedule and materials list. Ensure back up and archives are made and stored as scheduled.
• The IT Manager will undertake the repairing and maintaining of Local Area Networks, internet systems and as well undertake General IT maintenance including training of MC Field offices staffs – as per needs outlined by the Heads of Offices.
• Troubleshoot and fix computers and any IT equipments related issue at the field offices and advise when the issue requires major hardware replacement, – facilitate and advise on best, safest and most economical IT solutions and best practices.
• Manage the IT Administration of Uganda emails aliases and other activities.
• Assists MEL staff in development of data collection forms, databases for various surveys/studies, data entry sheets and other tools for effective data collection, entry and analysis of surveys
• Design training on web-based or offline systems once systems are in place
• Collaborate closely with program teams in developing and establishing information systems i.e. program databases, analysis and reporting forms, and mobile data collection tools.
• Maintain an efficient Local Area Network for Mercy Corps offices in the filed areas.
• Identify equipment and accessories required for the smooth functioning of computers and IT systems in Mercy Corps offices. Facilitate the purchase of items through the Procurement department by guiding standard specifications for certain equipment.
• Assist logistics staff on IT Assets inventorying tracking and record keeping.
• Maintain proper documentation of all IT equipment including; system profiles, warranties and IT accessories stock. Organize and maintain IT related documents filing system.
• Assist in identifying specification and assembly of any equipment not limited to computers, printers, communication radio and Thuraya phones etc.
• Identify and train an IT focal person for each field office who will easily follow up the small scale IT support during the IT officer’s absence.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

KNOWLEDGE AND EXPERIENCE:
• Preferably a Masters or a Degree in Computer Science, IT Engineering, or similar Extensive IT Service Desk Management with a proven track record of delivering results
• 6 years’ experience in NGO under a similar role
• Extensive experience in IT Operations Management
• Experience in working with supporting technologies, including, but not limited to, remote assistance, Active Directory, internet, proxy, pop mail, TCPIP settings and windows applications etc
• Experience in both hardware and software required in setting local area networking (LAN); experience in the configuration of outlook and other email mail client.
• Experience for upright maintenance of all mails account and servers
• Excellent organizational time management and interpersonal skills.
• Ability to work independently, with minimum supervision
• Ability to work in remote areas
• Demonstrate attention to details, ability to follow procedures and meet deadlines.
• Ability to plan and troubleshoot low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices i

HOW TO APPLY:
Applications: Submit your application through email to ug-mcjobs@mercycorps.org addressed to the Senior HR and Legal Manager, Mercy Corps Uganda. Include a cover letter clearly stating your salary requirements, CV (with 3 referees), and copies of academic qualifications/certificates. Deadline for Submission: Close of business on Thursday, 12th October, 2017. Subject of email should include the position you are applying for. Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is an equal opportunity employer; qualified female candidates are strongly encouraged to apply. n;