PROGRAM/DEPARTMENT SUMMARY:
Mercy Corps has been operating in Uganda since 2006 and directly implements various programs in Acholi and Karamoja sub-regions, now expanding to several other district with funding from USAID,USDA, SIDA, DFID,NIKE FOUNDATION,SDC,WALMART FOUNDATION, FAO, and MASTER CARD FOUNDATION. Information technology (IT) is one of the critical departments in ensuring that Mercy Corps achieves its intended objectives.
GENERAL POSITION SUMMARY:
The Information Technology Officer is a critical position for Mercy Corps Uganda. With no supervisory and managerial responsibilities, the IT Officer works closely with program teams and reports directly to IT Manager. The IT Officer will be primarily responsible for complete functionality of Network systems and support as well as trouble shooting. The IT Officer is responsible for the consistent functionality of all information technology (database, servers, Internet, equipment, cleaning, power related issues etc) in the field.
ESSENTIAL JOB FUNCTIONS:
• Orient staff on appropriate use of IT Systems and equipment. Monitor the usage of IT systems to ensure adherence to the policies.
• Monitor miss use of bandwidth and restrict unwanted websites at server
• Ensure all MC systems are free from pirated soft wares and only licensed soft wares are used at all times
• Diagnoses and repairs software problems or bugs, assists project staff with technical problems and helps to resolve those problems and prevent future issues where possible
• Ensure anti-viruses are updated periodically on all systems
• Installing and configuring computer hardware operating systems and applications as required;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults as well as replacing parts as required;
• With IT Manager setting up new users’ accounts and profiles and dealing with password issues;
• From time to time conducting electrical safety checks for the office to ensure all equipment are safe from electrical hazards, and that power is sufficient to run systems.
• Conduct staff training on computer basics and the use of MS Office applications. Assist on maintaining or updates applications needs for programs and operational staff, while also supporting the roll-out of new applications within MC Uganda;
• Ensure back up and archives are made and stored as scheduled. Review and maintain efficient and effective database backup procedures to enable the provision of successful and accurate backups so that any data can be restored quickly and efficiently
• Under the guidance of the Country IT Manager, undertake the repairing and maintaining of Local Area Networks, internet systems and General IT maintenance including training of MC Field offices staffs – as per needs outlined by the field offices
• Maintain physical inventory of all IT related items including servers, modems, laptops, desktops, printers, photocopiers etc. Guide country management on the status of items and all anticipated field needs.
• Maintain an efficient Local Area Network for Mercy Corps offices in the filed areas. Not to change the Mercy Corps designed configurations without written approval by the Country IT Manager and the Operations Director.
• Maintain proper documentation of all IT equipment including; system profiles, warranties and IT accessories stock. Organize and maintain IT related documents filing system.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
KNOWLEDGE AND EXPERIENCE:
• 1st Degree in Computer Sciences, Statistics, Information Technology (IT) and/or related area
• Excellent computer literacy
• Knowledge of digital and mobile data configuration
• Experience in GIS or any other spatial data demonstration
• Preferably 3 years’ experience in ICT, preferably from a reputable organisation
• Experience in both hardware and software required in setting local area networking (LAN); experience in the configuration of outlook and other email mail client.
• Exclusive knowledge of internet, proxy, pop mail, TCPIP settings and windows applications
• Experience in LINUX is preferred
• Experience for upright maintenance of all mails account
• Ability to plan and troubleshoot low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices.
• Knowledge of electrical work is an added advantage
• Fluent spoken and written English
HOW TO APPLY:
Applications: Submit your application through email to ug-mcjobs@mercycorps.org addressed to the Senior HR and Legal Manager, Mercy Corps Uganda. Include a cover letter clearly stating your salary requirements, CV (with 3 referees), and copies of academic qualifications/certificates. Deadline for Submission: Close of business on Thursday, 12th October, 2017. Subject of email should include the position you are applying for. Only short-listed candidates will be contacted by Mercy Corps. Mercy Corps is an equal opportunity employer; qualified female candidates are strongly encouraged to apply.