About US:
Living Goods (LG) seeks to improve the lives of tens of millions of underserved customers by revolutionizing the way community health is delivered in the developing world. To do this, Living Goods not only grows its own business operations, but also dramatically magnifies its impact through large-scale partnerships. Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights.
Job Summary: The IT Support/Android Assistant will implement and support Living Goods’ mission critical mobile tools.
Key Duties and Responsibilities:
The Android Assistant will be responsible for:
Setup of equipment including android phones for the Android application training sessions
Implement mobile application upgrades as required
Support rollout of new applications
Keep a detailed record of branch systems and mobile devices/application issues for purposes of reference and implementing improvements
Support branch staff and Regional Android Field Officer at in-services trainings and field visits.
Perform other professional duties as identified within the context of the role as directed by the organization.
Key Performance Indicators/ Performance Goals:
Timely resolution and sign-off of issues
Timely closure of incidents and fast resolution of issues.
Elimination of errors and/or rework during update execution
Qualifications, Skills and Experience:
The ideal candidate for the Living Goods IT Support/Android Assistant job should hold a certificate in IT or Computer Science.
Experience operating and troubleshooting Android smartphones a must.
Willingness to travel in the field.
Strong customer focus
Ability to manage and prioritize many open cases at one time
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
Ability to prioritize your workload
Excellent verbal communications skills in both English and one vernacular language.
Ability to work in a team and independently.
How to Apply:
All suitably qualified and interested candidates are strongly encouraged to apply online at the web link below.
Please click here to Apply Online