About Us:
Infinity Computers & Communications Company Ltd (I3C) is a Technology Enterprise with a footprint in Uganda and the wider East Africa Sub-Region. Our company’s work spans over 15 years of experience in several African markets having previously traded as Computer Frontiers International LTD (CFI). Our core business is IT & Telecom.
Job Summary: The IT Support Technician will be responsible for finding and correcting software and hardware problems for our clients. He or she will need to have a wide knowledge of operating systems, networking, hardware and software, VOIP Telephony and should be able to troubleshoot and explain problems and offer solutions clearly to non-technical users.
Key Duties and Responsibilities:
· Fixing equipment, including printers and scanners (known as peripherals).
· Setting up new equipment and upgrading existing systems.
· Recording problems and their solutions for future reference.
· Training clients on new systems or software applications.
· Installing and configuring computer hardware operating systems and applications.
· Monitoring and maintaining computer systems and networks.
· Managing i3c and our clients’ Telephony Systems including configuration and set up of the same where need be.
· Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
· Replacing parts as required.
· Providing support, including procedural documentation and relevant reports.
· Following diagrams and written instructions to repair a fault or set up a system.
· Supporting the roll-out of new applications.
· Setting up new users’ accounts and profiles and dealing with password issues.
· Working continuously on a task until completion (or referral to third parties, if appropriate).
· Prioritizing and managing many open cases at one time.
· Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
· Testing and evaluating new technology.
· Conducting electrical safety checks on computer equipment.
· Testing and servicing equipment.
Qualifications, Skills and Experience:
· The applicants should hold at least a Bachelor’s Degree, Diploma or any other relevant certification in Engineering, IT, Computer Science, or any other related field.
· Thorough knowledge of operating systems, networking, hardware and software.
· Excellent problem-solving skills.
· Ability to explain problems and solutions clearly to non-technical users.
· Ability to prioritize, work under pressure and meet deadlines.
· A patient and methodical approach.
· Ability to work alone or as part of a team.
· Good Customer care skills and a strong team spirit.
· Ability to multi task and keen on delivery timeline.
· The incumbent should be proactive, organized, energetic and able to work under pressure with a positive attitude.
· Familiarity with VOIP Telephony, PBX set up and configuration of major open source VoIP applications, such as Asterisk, will be an added advantage.
How to Apply:
All suitably qualified and interested candidates should apply online, Click Here and also send their applications via mail to; jobs@i3c.co.ug
Deadline: 15th November 2017