About US:
Dfcu bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: The Manager Applications & IT Service will be responsible for managing and providing technical direction for the development, implementation and maintenance of business applications by ensuring stable environments, high performance and availability of business applications to users in a timely, efficient and cost-effective manner in line the bank’s IT strategy. In addition, the incumbent will also oversee the incident management processes, providing guidance and assistance to all users regarding the use of IT services.

Key Duties and Responsibilities:
· Manage all aspects of the application development lifecycle, including systems analysis, design, development, deployment, maintenance for system upgrades/enhancements or new deployments.
· Provide IT Application projects oversight and administration to ensure that the development and delivery of business applications clearly meet expected business requirements, and that work is completed, delivered on time and within budget.
· The incumbent will develop, maintain system documentation and procedures that include; application, database support procedures, system, technical configuration, documentation and user training for new systems.
· Enforce the SLA between IT and Business by ensuring that all services are measured and managed to achieve agreed targets.
· Build and strengthen strong working relationship with business units in order to understand their business processes and requirements to enable the delivery of appropriate automated solutions as well as ensure that expectations of IT are clearly understood and met.
· Oversee the management of the IT Service Desk by ensuring that all requests and incidents are logged and assigned/escalated to the appropriate IT support teams and resolved in line with the Business/IT SLA.
· Actively monitor the performance, capacity of critical business applications and databases in order to ensure high system availability in line with the Business/IT SLA and business continuity procedures of the bank.
· Measure performance by sharing management reports regularly with the Business on IT service availability, system uptime, incident resolution, change releases to assess performance against the service level agreement.Support, troubleshoot and maintain production systems to optimize performance, resolve problems, and provide timely follow-up on identified issues.
· Work closely with Application Vendors to ensure that the applications developed by Vendors comply with dfcu’s IT policies and architectural standards. In addition manage supplier performance to ensure compliance with service level agreements.
· Responsible for IT BCM through coordination of ITDR exercises for critical applications in line with the bank policies and tracking the closure of issues logged during the tests.

Qualifications, Skills and Experience:
· The ideal candidate should preferably hold a Bachelor’s degree in Computer Science, MIS, IT or equivalent disciplines. MSc or MBA degree a plus.
· ITIL Service Management or Equivalent
· A minimum of five years’ experience in IT Service Management, Project Management, IT Security, applications development and support, systems administration.
· Five years minimum of IT & applications development managerial experience
· Substantial practical experience and applied knowledge in the following IT domain areas: Software Configuration Management, Continuous Integration, Build Management, and Source Control Systems.
· Previous experience in multiple technology areas, varying SDL methodologies waterfall/RUP/Iterative/Agile, Java, .Net, Objective C, C#, Visual Basic, MS Visual Studio, HTML, CSS, JavaScript, JSP, XML, J2EE, C++, C, PL/SQL, and Oracle/SQL Server databases.
· Demonstrated ability to set a strategic application integration direction, the drive, passion, and skills to implement that strategy.
· Proven abilities to translate business needs into technology solutions.
· Excellent interpersonal communication and coordination skills with both business and IT communities.
· Ability to mentor staff on their tasks.
· Ability to multi-task, manage several projects and issues at the same time with a high level of performance.
· Proven ability to analyze, document/model business operations and information needs.
· Ability to develop workflows for business processes and identify inefficiencies.
· Ability to develop project scope documents and project plans using conventional project management tools, and monitor progress against plans.
· Ability to lead the effort in creative problem solving and identifying alternative solutions and directions

How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com

Deadline: 4th January 2016