About Us:
Infinity Computers & Communications Company Ltd (I3C) is a Technology Enterprise with a footprint in Uganda and the wider East Africa Sub-Region. Our company’s work spans over 15 years of experience in several African markets having previously traded as Computer Frontiers International LTD (CFI). Our core business is IT & Telecom.
Job Summary: The VOIP Telephony Specialist will be in charge of writing VoIP Telephony code and integrating, or customizing services for specific client requirements. The VOIP Telephony Specialist should be familiar with VoIP Telephony services and protocols, and especially open source PabX software such as Elastix, OpenPaBX, Asterisk etc. The extensive knowledge of call centre services, and implementation of solutions for specific VoIP telephony requirements is a must have.
Key Duties and Responsibilities:
· Configure/maintain/support VOIP infrastructure across multiple enterprise environments/client locations, both remotely and on-site.
· Responsible for technical support and administration of critical infrastructure voice network components (e.g., ACD, PBX (TDM & VoIP) SBC’s, voicemail, routers, switches, etc).
· Perform basic configurations on server infrastructures (mixed virtualized and physical environments)
· Provides 3rd tier support in analyzing, diagnosing and resolving problems.
· Work in liaison with other IT groups to ensure systems are maintained in an efficient manner, and communicate all issues, changes, outages, and maintenance in accordance with processes, procedures, and policies.
· Participate in developing, recommending, and establishing user policies and procedures as needed as well as Create and maintain detailed diagrams and technical documentation of enterprise voice networks.
· Conduct user training as well as Provides on-site or remote support for project implementation as needed and requested.
· Work closely with peers, supervisor, team members and others as needed to identify, plan, prioritize and implement project deliverables.
· Carry out testing and evaluations of new technologies.
· Setup inter-branch connections to off-site Call Center locations implemented over IP as may be required from time to time
· Applying knowledge of call centre services, and implementation of solutions for specific VoIP telephony requirements.
· Quality assurance testing and maintenance of Telephony systems and related equipment.
· Prepare/compile agreed periodic activity and performance reports and any other duties assigned.
Qualifications, Skills and Experience:
· The applicant should preferably hold a first degree or equivalent in a relevant discipline i.e Telecom Engineering, Computer Science, IT etc
· Relevant certifications in relation to the job shall be of an advantage.
· Conversant with the Linux (Unix) Operating System ; Familiar with VoIP Telephony services and protocols, and especially open source PabX software such as Elastix, OpenPaBX, Asterisk etc .
· Ability to write VoIP Telephony code and integrate, or customize service for specific client requirements.
· Knowledge of call centre services, and implementation of solutions for specific VoIP telephony requirements
· Ability to write VoIP Telephony scripts and integrate these within existing open source code, or customize service for specific telephony requirements – Knowledge of call centre services, and implementation of solutions for specific VoIP telephony requirements.
· Knowledge of Call Routing & SIP Trunking Telephony Experience, Automated call distribution (ACD) IVR (Interactive voice Response) , Call Detail Reports (CDR) configuration, Call Conferencing, Call bridging etc
Personal Competencies:
· Excellent problem solving skills.
· Ability to explain problems and solutions clearly to non-technical users.
· Ability to prioritize, work under pressure and meet deadlines.
· A patient and methodical approach.
· Ability to work alone or as part of a team.
· Good Customer care skills and a strong team spirit.
· Ability to multi task and keen on delivery timeline.
How to Apply:
All suitably qualified and interested candidates should apply online, Click Here and also send their applications via mail to; jobs@i3c.co.ug
Deadline: 15th November 2017