About US:
Impact Chefs Academy is a Regional Hospitality Consulting firm thriving on professional Training and ethical hospitality services, as well as high level management trainings focusing on keeping clients satisfied. They would like to recruit for a valuable client, a leading Hotel.
Key Duties and Responsibilities:
· Oversee the day-to-day operations of the front office department which include, front desk, concierge, guest relations, executive club and PABX.
· Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
· Ensure that all guests receive prompt, professional attention and personal recognition
· Ensure total guest satisfaction in accordance with Brand Standards
· Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
· Keenly analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
· Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
· Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
· Actively promote teamwork and quality service through daily communication and coordination with other departments
· Serve as “manager on duty” as required including weekends, nights and public holidays
Qualifications, Skills and Experience:
· The ideal candidate should hold a Diploma in Hotel Management/Business Administration
· A minimum of five years’ experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
· Must speak fluent English. Other languages will be considered an asset
· Possess excellent communication skills both verbal and written
· Excellent track record in managing, leading and developing a team
· Proven ability to interact with guests, employees and third parties
· Possess excellent problem solving, reasoning, motivating, organizational and training skills
· Highly discrete and confidential
· Be able to work in a dynamic environment
· Be self-motivated, able to work under pressure and adhere to deadlines
· Portray a professional image commensurate with the values of the Hotel.
· Ability to work well under extreme pressure
· GUEST Service driven
· Have a positive attitude
· Diligent and consistent
How to Apply:
All candidates are encouraged to send their applications online only quoting the job title on the email subject to: impactchefsacademy@gmail.com or info@impactchefsacademy.com.
NB: Only shortlisted candidates will be contacted.
Deadline: 3rd June 2015