Job Summary:
The Branch Manager is mainly responsible for growing the assets and liabilities business of the Branch, as per defined budgets and managing costs so as to maximize the profitability of the Branch while handling and overseeing all operational and human resource aspects of the branch. This position is the main contact responsible for the customer experience through consistent quality service delivery at the Branch.

Key Duties and Responsibilities:
To manage and direct a focused team in the branch to be able to meet set work plans and all branch objectives
Drive a sales culture in the branch for all staff and ensure product training is conducted so staff can ably sell all the bank products
Conduct regular customer visits and communication to acquire or maintain key relationships
To inculcate a cost awareness culture in the team by setting cost management standards and guidelines and following up to ensure that there is no wastage, monitor all expenses and ensure all costs are within the set budget.
To grow the loan portfolio by selling all the bank products as per the set targets and by ensuring that loan applications are processed efficaciously, speedily and in line with set credit guidelines.
Review and manage dormant accounts regularly to achieve the active accounts set targets.
To manage the loan portfolio and recover bad loans to achieve the set NPA and PAR levels
Staff scheduling and planning so as to ensure the continuous availability of quality staff at the branch through effective succession planning, cross training, and leave planning.
To manage and enforce a team of focused staff who deliver the customer experience set standards
Lead, coach, train and manage the performance of branch staff. Initiate disciplinary action for disciplinary matters at the branch and escalate cases of gross misconduct as stipulated in policy.
Ensure proper leave management and proper succession planning for business continuity
Identify and recommend CSR activities around the branch local catchment area to improve on the quality of lives of the people in our communities and also invest and enhance brand visibility.
Drive a service culture within the branch and enforce customer experience standards in the branch, monitor customer satisfaction and ensure prompt resolution of customer complaints.
Create a great customer experience at all times by adhering to all the set Turn Around Time on all customer instructions/ requests. Onboard new customers on quick banking and other service channels.
To review, verify and authorize new accounts opened in the branch to ensure no fraudulent accounts are opened in the system.
Manage bank assets and carry out spot checks as per laid down procedures.
Maintain availability of the system by following up on equipment breakdown such as generators, UPS, cameras, counting machines and UV lights to ensure smooth running of the Branch.
Resolve and attend to all risk and audit issues raised in the branch in a timely manner and avoid recurrence as per laid down procedures.
Oversee the overall operations of the branch and ensure that all branch activities comply with the laid down processes and procedures, operating risks are minimized, best practice standards achieved, and branch attains acceptable Audit and risk ratings.
Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements

Qualifications, Skills and Experience:
The applicant for the DFCU Bank Branch Manager job placement must hold a Bachelor’s degree
Professional qualification in banking i.e. ACIB, Credit Certification
A banker with four years’ experience and at least 2 years in a supervisory position
Knowledge of the bank’s laid down policies and procedures relating to all areas under control
Knowledge of bank products and services
Knowledge of socio-political and economic dynamics affecting the local market.
Knowledge of the code of Banking practice
Knowledge of risk management and credit principles
Knowledge of Branch accounting and transactional procedures, systems and processes.
Experience in managing a diverse range of people and activities
Ability to communicate clearly and effectively
Good presentation and negotiation skills
People management skills, including Team building, motivation and team goal plan.
Leadership skills
Decision making and problem solving skills
Analytical skills
Change management skills
Ability to lead and motivate a team to achieve its set goals
Ability to work under pressure and with minimal supervision
Should be self-driven and goal oriented
Ability to multi task and balance the scorecards in a dynamic market and increasing demands of both internal and external stakeholders
Excellent communication skills and be able to deal with internal and external customers
Ability to keep abreast on changes in the market, customer requirements, competitors’ responses and the bank’s ability to use information to identify new business opportunities and threats.

How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates (University Transcript, O & A level) to: Vacanciesbank@dfcugroup.com