About US:
ABC Capital Bank started its journey in 1993, as a deposit taking financial institution then trading by the name Capital Finance Corporation Limited. Licensed and supervised by Bank of Uganda under the Financial Institutions Act 2004, Capital Finance Corporation Limited offered a wide range of products such as savings accounts, business accounts, fixed deposits, business loans services and remittances through Western Union money transfer agency. ABC Capital Bank is part of ABC Group, Kenya and has ambitious growth plans.

Job Summary: The Branch Manager will oversee the following at the Branch;
Manage Sales
Grow Personal Banking Business through achievement of projected targets and budgets, both in number and value; through effective management and leadership of the sales; and development of sales growth strategies and opportunities.
Maintain high Service Delivery Standards
Manage operational and business risks and costs to maximise profitability

Key Duties and Responsibilities:
Implement and coordinate Branch business plans, policies and procedures as approved by the Board
Implement the Bank’s Operations Manual
Ensure that the Bank complies with operational statutory requirements
Actively participate in the preparation of Branch budget and targets
Drawing strategies to develop and increase sales volumes
Maintaining an aggressive customer calling program
Organizing open days and product fairs to promote sales growth
Regularly monitor sales growth and prepare monthly reports
Retaining existing customers by maintaining high standards of customer service delivery and building customer loyalty
Provide leadership, direction and pace to the branch team
Proactively manage costs by monitoring expenditure against productivity and budgets
Verify physical cash balances in the safe and manage its replenishment
Manage operational risk for the branch to prevent losses and other associated risks
Verify physical cash holdings to be deposited in the Treasury
Perform any other duties that may be assigned from time to time by management.
Key Performance Indicators:-
Successful implementation and operationalization of new products at the
Branches
Customer satisfaction rating.
Employee satisfaction.
Employee retention index
Reduction of costs within operations.
Reduction of frauds
Good audit ratings.
Measure service against set standards.
At least 3 trainings per staff annually.
Improvement on Branch productivity.

Qualifications, Skills and Experience:
The applicant for the ABC Capital Bank Branch Manager career placement should hold a University degree in either Marketing or Business Management
Excellent track record in the delivery of business targets
Knowledge of SME products and understanding of credit and liability products
A minimum of six years working experience, three of which must have been in a bank in a management role
Full knowledge of Bank’s products
Good knowledge of banking and financial market in Uganda
Computer literacy skills

How to Apply:
The ideal candidates are encouraged to send their applications including a signed cover letter, CV and three reputable references to hr@abccapitalbank.co.ug

Deadline: 21st December 2016