About EFC:
EFC Limited is a new microfinance institution in Kampala located in Ndeeba at Master Wood Plaza. Already well-established in Zambia and Tanzania, the Entrepreneurs Financial Centre model is a proven market leader providing specialized lending services in amounts up to UGX 50 million to existing micro and small enterprises. The purpose of the Entrepreneurs Financial Centre (EFC) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Ugandan private sector.

Job Summary: The EFC Branch Manager will conduct operations and strategic management of all Branch functions and activities. The Branch Manager is primarily responsible to plan, organize and oversee all Branch operations including the supervision of staff and the coordination of work activities. The Branch Manager is also primarily responsible for promoting the EFC branding and raising community awareness regarding the products and services available to fulfill the target market needs.

Key Duties and Responsibilities:
· Build and strengthen the development of a strong customer relationship culture to facilitate the consultative sale of EFC products and services and the identification and exploitation of business opportunities;
· Instil a business philosophy and orient employees in the EFC vision, mission, values and objectives through appropriate supervision, coaching and skills development and appreciative acknowledgement of their efforts;
· Advance the principles of “positive change management” without business disruption in areas such as the integration of new products and services, implementation of new approaches or the usage of new tools and methodologies;
· Manage and ensure sound security management practices (i.e. cash handling, customer identification, physical security measures etc.);
· Ensure the integrity of financial and accounting data;
· Ensure full compliance with all customer transaction related policies and procedures (i.e. account opening, deposit and withdrawal transactions, loan disbursements etc.);
· Oversee management of the SAF2000 software system;
· Steer an initiative to ensure continuous process improvement for the benefit of all EFC stakeholders (i.e. employees, customers and shareholders/donors etc.).
· Develop approaches and activities to maximize customer satisfaction, profitability of operations and risk management;
· Actively participate in the development of the Branch business and activities plan and oversee its implementation and follow-up;
· Routinely analyse Branch performance relative to results achieved against the business plan (i.e. financial and product/service sales indicators);
· Ensure effective overall risk management (i.e. liquidity, credit, transaction, fraud, reputation and compliance) through effective implementation of all EFC policies, standards and procedures;
· Ensure effective overall management of Branch human, financial and material resources;
· Manage the day-to-day Branch operations including daily and monthly closing activities;
· Send quarterly Branch Performance Reports to the COO/DID Technical Advisor.
· In charge of preparing summary reports for monthly Manager’s Meetings relative to Branch results and actions required;
· Submitting recommendations regarding objectives, policies and Branch action plans as deemed required;
· Overseeing all internal and external communications in collaboration with the EFC Communications Officer;
· Managing the employee performance process (individual and group) through team leadership and motivation;
· In charge of planning, supervising, and controlling the work of Branch employees,
· Collaborating with and supporting all Branch employees to develop individual action plans with measurable objectives to facilitate effective performance management and monitoring.
· Ensuring effective implementation and compliance of all Human Resource Management policies, standards and procedures including the Code of Ethics & Professional Conduct and the Disciplinary Code,
· Actively participating in employee development through coaching and training to improve skills and enhance service quality;
· Applying effective internal control systems and measures and ensuring sound management of all Branch control registers;
· Supervising the Branch operations and closing at the end of the day and end of the month;
· Identifying financial services needs in the community leading savings mobilization initiatives;
· Managing and controlling the cash supply and reserves of the Branch Tellers, observing and verifying all cash counts and implementing random weekly cash counts;
· Ensuring ongoing maintenance and backups of the Branch computer systems and applications (i.e. servers, hardware, software, SAF etc.);
· Working in liaison with the Internal Auditor by providing all data/documentation required to enable the performance of the internal audit mandate;
· Ensuring the secure and confidential safekeeping of all EFC registers and verifying the correct filing of all documents and files;
· Recommending / approving loan applications as authorized;
· Performing the required follow-up on outstanding loans;
· Ensuring the necessary recovery measures for loans in default;
· Ensuring the accurate calculation and collection of loan fees and penalties;
· Ensuring effective management of EFC deposit operations;
· Relative to financial and accounting data:
· Completing and checking all accounting entries with the general ledger accounts to ensure that they balance,
· Verifying that adjustment and suspense accounts are at zero balance;
· Authorizing customer transactions exceeding amounts pre-determined by policy;
· Keenly tracking, reviewing and authorizing all Teller cash shortages and surpluses;
· Performing EFC banking funds transfers (i.e. bank deposits and withdrawals);
· Performance of any other related duties and responsibilities as assigned by the COO/DID Technical Advisor.

Qualifications, Skills and Experience:
· The Branch Manager should preferably hold a Diploma in Business Management, Economics or Management;
· Detailed working practical knowledge of branch operations and human resource management in the financial services sector and the foresight to see how the intricate day-to- day activities link with and support the achievement of the mission and vision of the EFC.
· At least two years’ experience, preferably in the financial services sector;
· Working knowledge of microfinance specific to MSE markets would be a definite asset;
· Background in staff management including leadership, skills development and coaching;
· Excellent people/relationship skills;
· Excellent oral and written communication skills in English.

How to Apply:
All suitably qualified candidates should send their applications with a detailed CV at our head offices in Ndeeba on Master Wood Plaza or email only CV and application to: HR_OFFICER@efcug.com.

NB: Only qualified candidates will be contacted for an interview.

Deadline: 26th June, 2015