About US:
Kampala Hospital is a privately owned hospital that was established in 2007. Our mandate was and is to bring non-existent services to the countries that were often sought by many people who frequently moved abroad to seek quality medical care.
Job Summary: The Customer Care Officer will be tasked with the promotion and enhancement of customer services in the company to maximize customer satisfaction for existing and prospective clients of the company.
Key Duties and Responsibilities:
The incumbent will manage customer care front desk.
Offer customer service to the company’s Clients (Respond to internal and external enquiries via email, phone and face-to-face)
Carry out general administration tasks
In charge of developing feedback or complaints procedures for customers, monitor results and make policy change recommendations.
Maintain an effective customer complaint management system and coordinate complaints handling closely with the Service Advisors
Maintain company customer service standards by following up customer complaints for resolution
Carry out regular workshop visits to check and oversee customer service standards
Cordially consult with clients on issues related to services provided by the company particularly with regard to customer service standards
Obtain timely feedback from clients for analysis and review and revert accordingly
Keenly analyze and review assessments, comments and complaints from clients for improvements and appropriate action
Guide and make recommendations to management team on customer service standards, client’s assessment and feedback (customer care issues)
Carry out customer care sensitization programs for all staff aimed at general improvement of customer service
Make periodic reviews and submit reports to the Management team on customer service issues
Ensure accurate and updated weekly and monthly reports are submitted
Qualifications, Skills and Experience:
The Customer Care Officer should hold a Bachelor’s Degree in Business Administration or equivalent in depth knowledge of Customer Management principles
At least three to four years’ experience in a hospital environment is an added advantage.
Excellent communications skills (Written, Oral & Presentation)
Computer literacy skills i.e. proficient in MS Office (High Level)
Fluency in English
How to Apply:
All suitably qualified and interested candidates who know that they meet the above criteria and have what it takes to excel in the above position, should send an application letter, an updated CV that provides details of the applicant’s specific qualification (copies of their “Academic Transcripts”) and in addition MUST include details of present position, current remuneration and contacts of three professional referees. Send your application using courier, hand delivery or e-mail to the following address: hr@kampalahospital.com.
Note: Only shortlisted candidates will be contacted. Kindly indicate the post title in the subject line when applying by email.
Deadline: 30th July, 2015