Job Summary:
The Customer Care Representative will attend to all M-KOPA customer requests, queries, and escalations in the agreed SLAs and in line with the standard Operating Procedures.

Key Duties and Responsibilities:
· Handling Customer, Dealer and Agent queries over the phone or email
· Educate current and potential customers with product and service information
· Troubleshoot, escalate and/or follow up on customer requests, queries and complaints as per the Standard Operating Procedures
· Correctly update customer information and log every customer/ dealer/agent interaction
· Complete customer activations on system within defined SLA
· Create new sales Operators in the system
· Follow up on customers payments in line with the MKOPA collection strategy.
· Any other duties as may be assigned by the CC Leadership team
· Correctly and keep records for all CC and Sales related activities

Qualifications, Skills and Experience:
· The ideal candidate for the M-KOPA Solar Customer Care Representative jobs must be customer – centric
· Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
· Able to work well under pressure and under minimum supervision
· A fast learner who is able to work with set targets
· An excellent communicator
· A team player with high levels of flexibility
· Should be self-motivated & able to demonstrate a drive for results with a professional approach.
· A Customer Care representative should be fluent in English Luganda and Runyakitara or Kiswahili languages.

How to Apply:
All suitably qualified and interested candidates should send in their applications including updated detailed copy of the CV and a cover letter expressing why you feel you would be an excellent candidate for the role to subject line of “Customer Care Representative” addressed to:
The Head, Human Resource & Administration,
M-KOPA Uganda Limited,
Lubowa Estate, Plot 1300 -1301 Kampala.
Email to: careersug@m-kopa.com