Job Summary:
The Customer Care Representative will ensure timely resolution of queries via phone, email or SMS.

Key Duties and Responsibilities:
Handling Customer, Dealer and Agent queries over the phone or email.
Educate current and potential customers with product and service information.
Make and receive calls as assigned by Head of Customer Care or Designated Supervisor.
Correctly update the Call Log for every customer/ dealer/agent interaction.
Actively participate in team meetings.
Create new agents in the system.
Maintain accurate dealer & agent records.
Handling Customer, Dealer and Agent queries over the phone or email.
Educate current and potential customers with product and service information.

Qualifications, Skills and Experience:
The ideal candidate for the M-KOPA Solar Customer Care Representative job should hold a bachelor’s degree of any discipline from a recognized University.
At least 6 months’ call center experience.
Listening Skills.
Customer – centric
Excellent communication skills – verbal and written
A fast learner who is able to work with set targets.
An excellent communicator
A team player with high levels of flexibility
Should be self-motivated & able to demonstrate a drive for results with a professional approach.
Computer Skills with ability to use MS Excel, MS Word, MS power point
The applicants must also have a typing Speed of 30wpm.
Age: Between 22-27 years
Languages: Luganda, Swahili, English, Runyankole and Luo

How to Apply:
All candidates should send their applications with their updated CV’s to
careersug@m-kopa.com addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 12 Lubowa Road, Entebbe. Uganda