Job Details:
Impact Chefs Academy is a Regional Hospitality Consulting firm thriving on professional Training and ethical hospitality services, as well as high level management Trainings focusing on keeping clients satisfied.
Our client a leading hotel in Kampala is in need of a Front Office Manager.

Reporting to: General Manager

The Hotel is looking for a new TEAM member who possesses the following requirements:
• Able to work well under extreme pressure
• GUEST Service driven
• Have a positive attitude
• Diligent and consistent
• Duties & Responsibilities
• Manage day-to-day operations of the front office department which include, front desk, concierge, guest relations, executive club and PABX.
• Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
• Ensure guests receive prompt, professional attention and personal recognition
• Ensure total guest satisfaction in accordance with Brand Standards
• Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
• Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
• Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
• Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
• Promote teamwork and quality service through daily communication and coordination with other departments
• Serve as “manager on duty” as required including weekends, nights and public holidays

Desired Skills and Experience
The ideal candidate should possess the following:
• Hold a Diploma in Hotel Management/Business Administration
• Have a minimum of 5 years’ experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
• Must speak fluent English. Other languages will be considered an asset
• Possess excellent communication skills both verbal and written
• Have a proven track record in managing, leading and developing a team
• Demonstrate ability to interact with guests, employees and third parties
• Possess excellent problem solving, reasoning, motivating, organizational and training skills
• Be discrete and confidential
• Be able to work in a dynamic environment
• Be self-motivated, able to work under pressure and adhere to deadlines
• Portray a professional image commensurate with the values of the Hotel.

Note that only shortlisted candidates will be contacted.
If you are up to the challenge, possess the necessary qualification and experience, please send your CV (PDF) only quoting the job title on the email subject to : info@impactchefsacademy.com or impactchefsacademy@gmail.com (Don’t attach Certificates) by 3rd June 2015.
N.B: Impact Chefs Academy does not charge any fee for receiving your CV or for interview.
Only candidates short-listed for interview will be contacted

Executive Director,
Impact Chefs Academy.
P.O.BOX 22152, KAMPALA. Website: www.impactchefacademy.com
Job Apply Expiry Date: Jun 03, 2015
Contact #: 1975
Company Name: Impact Chefs Academy