Description:
Our client specializes in providing fuel card processing services to retail petroleum companies in Africa. The company has been awarded a contract to supply and operate the fuel card system for one of Africa’s largest petroleum retailers in 12 countries in Africa.
Our client therefore seeks to appoint a Card Administrator to work closely with this petroleum retailer at their offices in Kampala. This is a full time position and the successful candidate will report directly to the Card Operations Supervisor.
PERSONAL ATTRIBUTES AND SKILLS
The successful candidate will be able to demonstrate a commitment to company values of:
Service: to colleagues, customers and communities
Excellence: quality, efficiency and initiative
Respect: considerate and courteous
Unity: communicate, co-operate and collaboration
Trust: dependable and honourable
In addition the successful candidate will be:
Fluent in English, and able to communicate effectively and professionally.
Reliable and punctual.
Diligent, loyal and not overly ambitious.
Positive, solutions oriented and have a desire to continuously improve the way we work.
Able to work independently and pro-actively.
Able to perform repetitive work with a high level of accuracy (detail oriented).
Able to build and maintain good working relationships.
Able to work under pressure, and to organise and prioritise multiple demands.
EXPERIENCE/QUALIFICATIONS:
The successful candidate will have:
Several years of experience within corporate environment, preferably banking.
Extensively used computers in the work environment and a confident use of MS Office.
A relevant diploma or certificate will be an advantage.
RESPONSIBILITIES:
Under the guidance of the Card Operations Supervisor, your will main responsibilities will include:
Formatting and issuing fuel cards.
Recharging fuel cards.
Preparing payment terminals for Retailers.
Monitoring collection and processing of transactions from payment terminals.
Performing day-end controls.
Preparing statements for card Customers and Retailers.
Handling queries from Customers and Retailers and providing first level support.
KEY PERFORMANCE INDICATORS:
The successful candidate will be assessed based on:
Understanding of the business environment, processes, responsibilities and work tools.
Absence of errors in performance of assigned responsibilities.
Performance in comparison with colleagues in similar positions.
Demonstration of desired personal attributes and skills.
Customers’ references.
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