About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years. Ambassador Deborah R. Malac currently heads the U.S Mission to Uganda. The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:
United States Agency for International Development (USAID)
Centers for Disease Control (CDC)
Peace Corps

Job Summary: The ICASS Customer Service and Make Ready Coordinator supports ICASS operations, ensuring that ICASS sections meet standards in the delivery of ICASS services to customers, and advises the Management Officer on special projects and areas of focus needed to improve service delivery. As the ICASS Residential Make-Ready Coordinator, ensures a coordinated approach among ICASS sections that prepare residences for occupancy of incoming staff.

Qualifications, Skills and Experience:
NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
The applicants for the US Embassy ICASS Customer Service and Make Ready Coordinator job opportunity should hold a university degree in liberal arts, sciences or business administration is required.
A minimum of two years general office experience in customer-focused work environment
Excellent drafting skills (English), strong interpersonal, presentation and organizational skills required.
Must demonstrate expertise in customer-focused management, including sound judgment and creative problem-solving in addressing issues varying in volume, scope, and complexity.
Ability to remain tactful and professional at all times.
Ability to adapt to changing circumstances and be able to juggle dozens of different, often time-sensitive tasks in a variety of specialized areas. Level 1 Typing.
Proficiency with Microsoft Office applications (Excel, Access, and PowerPoint) required
General administrative and office procedures.
Extensive knowledge of the operation of ICASS, management practices and a general understanding of USG organizational structure, including the ability to appreciate political nuances and cultural sensitivities.
Language: Level IV English speaking and writing ability is required.

Submit Application To:

Human Resources Office
By email at KampalaHR@state.gov

NB: Your application will be reviewed if you have fulfilled all the requirements including submission of standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) in a single attachment (No Zipped files, Links or Multiple Attachments) and should not exceed 10MB. Please clearly indicate the position number and title you are applying for on the DS-174 form.

Deadline: 7th February 2018

How to Apply:

All those interested in working with the US mission in Kampala should send their applications and strictly adhere to the following:

• Download a completed and signed Universal Application for Employment as a Locally Employed Staff, Download it Here.
• Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.)