Job Summary:
The ICT Manager provides oversight and Maintains the mission’s IT environment and telecommunications resources, Support equipment / asset and inventory management, Improve the efficiency of IT resource use, Implement and monitor Action Against Hunger’s Information and Communication Technology (ICT) standards, Participate & Provide training, technical assistance in the management of telecommunications resources (radio, satellite and local phones and modem, Internet), Technical assistance and support to energy systems in the mission, Promote user awareness and train users in the use of ICT resources,

Key Duties and Responsibilities:
Maintaining computers, printers/scanners and conducting daily/monthly checks to ensure that maintenance tasks have been executed;
Responding to daily user’s requests (Helpdesk Support tasks)
Maintaining Equipment (IT and telecoms) and conducting Daily/monthly check to ensure that maintenance tasks have been completed.
Monitoring and tracking the mission’s IT and telecoms Resource pool;
User training & control of network traffic and ensure proper ethic are respected.
Managing Relationship with external suppliers (maintenance and repair services, etc.);
Assist in capitalizing on technical documentation on the network and internet connection to produce a detailed mapping;
Capitalizing on technical documentation on the mission’s telecommunications to produce a detailed mapping;
Managing relationships with local telecommunications suppliers (internet, fixed and mobile telephone companies etc.) and rationalizing associated costs;
Ensuring ACF standards for the use of IT and telecoms equipment are upheld;
Maintaining an ongoing technological watch for new developments in the country or region in IT and telecommunications.
Ensure that Equipment list is updated all the time
Ensure that all ACF assets, equipment and premises Inventory are well maintained
Ensure that all Equipment’s and Inventories are issued, transfer using ACF Kit log procedure and
Hard file is available in folder all the time. Repair cards are prepared for any repair.
Ensure that all Warranty cards are kept in Separate file
Ensure that all Equipment’s are tagged properly.
Ensure that the movement of ACF Equipment is tracked and the necessary documentation is done when an Equipment changes its status
Ensure that an up to date filing system for all Equipment’s and Inventory maintained
Liaise with Capital ICT for consolidation of Equipment list and reconciliation.
Periodic disposal as per Donor specification and liaison with respect heads.
Ensure that Physical for every equipment and inventory is done on quarterly basis.
Recommend Inventory for disposal and ensure that the necessary paper work is prepared
Recommend future needs for programs, budgeting & Planning;
Ensuring Action Against Hunger standards for the use of IT and telecoms equipment are upheld;
Supervising the data back-up system; Network access Storage (NAS) & remote sync.
Implement and Ensuring the data backup policy and related procedures across the entire mission.
Monitoring the mission’s antivirus protection, ensuring compliance with antivirus software usage guidelines; ensuring software updates are deployed at individual workstations;
Implementing and supervising the data backup policy and related procedures across the entire mission;
Suggesting possible improvements to existing systems.
Providing users with software support for sharing files, emails etc.;
Suggesting IT resources that could be implemented to improve user work efficiency in accordance with ACF standards;
Reporting problems encountered and solutions implemented.
Training users on the correct use of IT resources and respecting IT security rules procedures & standards;
Training users and key personnel (radio operators, field coordinator, logisticians) on the use of resources and respecting procedures;
Providing technical support to the head of the logistics department in the definition of IT requirements for future programs & Planning;
Monthly reporting of the same & close monitoring usage.
Provide allocations and train users on equipment standards & use.
Providing users of telecommunications resources with the information necessary for their daily use.
Provide equipment specific specifications to procurement dept. & ensure standards are maintained in all bases.
Ensuring that the mission’s means of communication are operating correctly and monitoring them;
Performing regular tests on their usage;
Aid in solving minor technical issues related to generators & solar system
Providing technical support to the head of the logistics department in the definition of energy requirements for future Planning & Budgeting;
Work in closely with field log officers in making sure the energy system works efficiently.
Inform the logistics department of any significant repairs to be done timely manner;
Suggesting possible improvements & future planning.
Training users on the correct use of IT resources, NAS server, and respecting IT security rules;
Training users (particularly log team) on the correct use of Telecom means (Radio, Satellite, internet)
Training users on equipment and applications;
Training users on the use of IT tools Like Chat Software, collaborative apps like NHF etc
Train users on ICT best practices
Induct new users on all available tools to use for the daily work
Any special / situational report (occasionally)

Qualifications, Skills and Experience:
The applicant must hold a first degree in Information and Technology or related field area.
At least four years of experience in similar position with an INGO/NGO Organization preferably in Ugandan context
Very good knowledge of the Windows operating system (Windows 7, Windows 10 & Windows Server) and of Microsoft Office 2010 and 2016 & Linux systems
Good knowledge & work on experience of IT equipment and maintenance
Good System admin, analytical & troubleshooting skills.
Able to network connect computers and peripherals and share resources (printers and files)
Good knowledge of system security and network security
Good knowledge & work on experience of wireless and network technologies
Good knowledge of HF and VHF radio systems
Knowledge of satellite and VSAT technology desired
Good writing skills – Good understanding of data back-up strategies
Excellent skills in communications, knowledge transfer and teaching – English desired – Very flexible and patient.
Excellent Organization skills, self-motivated ,proactive and able to accomplish set deadlines
Good computer skills-especially IT software Demonstrate excellent negotiating skills
Excellent communication skills & networking skills
Good analytical and reporting skills
Coping with high workload, irregular working hours and sometimes-challenging working environments.
Ability to work under minimum supervision.
Demonstrate team spirit & high integrity.
Knowledge and adherence to Humanitarian Code of Conduct
Able to work in multi-cultured environment

How to Apply:
All candidates should submit their applications online, Click HereOR submit your application to recruitment@ug-actionagainsthunger.org. All applicants must attach a cover letter and an updated resume as one document (Word or PDF) mentioning the position title and location in the subject line.

Deadline: 28th May, 2021.