About US:
Mercy Corps is an international non-profit organization which implements high-quality, analytical development programmes in very difficult places. Mercy Corps has been operating in Uganda since 2006. It has and continues to implement programs in Acholi and Karamoja sub regions. Mercy Corps is taking a community-led, market driven approach to address poverty and food insecurity needs through interventions that get to the root causes and contributing factors of economic vulnerability. Donors include the United States Agency for International Development (USAID), DFID, Mastercard Foundation, WALMART Foundation, Coca Cola Africa Foundation, US Depart of State (DOS) /PEPFAR, and Nike Foundation.
Job Summary: The ICT Officer will primarily be responsible for Network system setup and support as well as trouble shooting and digitization support to MEL team. The ICT Officer is responsible for the consistent functionality of all information technology (database, servers, Internet, equipment, cleaning, power related issues etc) in the field. The position will require a shared role in MEL and ICT activities across programs in the field to enhance effective program management and quality.
Key Duties and Responsibilities:
Disseminate Mercy Corps IT Systems & Policy and orient staff on appropriate use. Monitor the usage of IT systems to ensure adherence to the policies.
Regularly monitor miss use of bandwidth and restrict unwanted websites at server
Ensure all MC systems are free from pirated software and only licensed software are used at all times
Work in liaison with the IT Administrator in setting up new users’ accounts and profiles and dealing with password issues;
Diagnoses and repairs software problems or bugs, assists project staff with technical problems and helps to resolve those problems and prevent future issues where possible
Ensure anti-viruses are updated periodically on all systems
Responsible for installing and configuring computer hardware operating systems and applications as required;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults as well as replacing parts as required;
From time to time conducting electrical safety checks for the office to ensure all equipment are safe from electrical hazards, and that power is sufficient to run systems.
Conduct staff training on computer basics and the use of MS Office applications. Assist on maintaining or updates applications needs for programs and operational staff, while also supporting the roll-out of new applications within MC Uganda;
Maintain an efficient Local Area Network for Mercy Corps offices in the filed areas. Not to change the Mercy Corps designed configurations without written approval by the Country IT Systems Administrator and the Country Director.
Collaborate closely with Program Managers and MEL staff in developing and establishing information systems that serve the needs of the program, including the development and implementation of program databases, analysis and reporting forms, and mobile data collection tools.
Provide leadership in designing individual program-level databases and information management solutions that inform and improve each program, as well as provide feedback into the country-level system to ensure adherence to Mercy Corps’ standards, including the use of standardized indicators and documentation methodologies.
Offer timely technical support to partner agencies and Mercy Corps MEL staff for GIS-based random sampling for population-based surveys and partners routine monitoring process.
Prepares a set of Base Maps and develops GIS products for stakeholders on data provided and supporting field staff in spatial data collection of ecological and socio-economic parameters as and when required
Configuration of web and database server and security for DPMELC-IS
Takes initiative in upgrading DPMELC-IS serve, digitization and updating shape files to provide speedy and more reliable system to end users
Responsible for development and execution of architectures, policies, practices and procedures that properly manage the full data lifecycle of the Design, Planning, Monitoring and Evaluation Information System (DPMELC-IS)
Qualifications, Skills and Experience:
The ideal candidate for the Mercy Corps ICT Officer job opportunity should possess a first Degree in Computer Sciences, Statistics, Information Technology (IT) and/or related area
At least three years’ experience in ICT, preferably from a reputable organisation
Previous experience in both hardware and software required in setting local area networking (LAN); experience in the configuration of outlook and other email mail client.
Previous Experience in GIS or any other spatial data demonstration
Exclusive knowledge of internet, proxy, pop mail, TCP/IP settings and windows applications
Experience in LINUX is preferred
Experience for upright maintenance of all mails account
Excellent computer literacy
Knowledge of digital and mobile data configuration
Ability to plan and troubleshoot low maintenance systems is a must. Ability to troubleshoot and maintain both wireless and cable connections is required. Must understand, follow and implement existing policies on IT equipment use and best practices.
Knowledge of electrical work is an added advantage
Fluent spoken and written English
How to Apply:
All suitably qualified and interested candidates should send their E-mail applications including a cover letter clearly stating the salary requirements, updated CV (with three professional referees), and copies of academic qualifications/certificates addressed to the Senior HR and Legal Manager, Mercy Corps Uganda to: ug-mcjobs@mercycorps.org
Deadline: 9th February 2017