Description:
Our client is a financially regulated institution and is seeking to recruit a suitably qualified candidate to fill the vacancy above. This position reports directly to the Manager, Management Information Systems & Enablement

JOB DESCRIPTION
Support the operations management teams by ensuring that data is readily available, analyzed and easily interpreted
Ensure full understanding of systems used
Validate the MIS and ensure that any errors are corrected
Provide proactive support to Operations teams to understand gaps, opportunities, local activity etc.

KEY RESPONSIBILITIES
Data tracking
Ensures availability and updating of the metric model by all Team Leaders/Managers of departments to facilitate the collation of data.
Provides standard management reports and graphics to the unit head for use in briefing department Managers in the daily production meetings.
Support
Provides technical support on the metric data tracking programs
Provides daily inputs from departments monitoring and support
Updates and distributes dashboards as required
Accesses information quickly and effectively to identify and resolve matters/queries
Data analysis
Assists the department managers in the development and interpretation of their respective metric data
Identifies and highlight problem trends for management decision making
Escalates complex matters to the appropriate areas for prompt decision-making and follow through to ensure that satisfactory resolution happens quickly
Self-Development
Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself
Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
Budget and Cost Reporting
Support the tracking of Operations Financial Performance (actual spend versus budget), month on month per cost center or enabler
Support Operations Budget planning and revised estimates, detailed cost review and identification of future operations needs for cost planning.

KEY PERFORMANCE MEASURE
Tracking of Operations Financials – Actuals against budget
Monitoring Costs against Budget: Split per enabler and cost center
Regular and accurate production / feedback / dashboard.
Compile monthly & weekly scorecard data for the unit head
Contribution through relevant & effective data management
Consistent provision of rapid and effective technical support.
Provide the required reports to enable the reporting to center within five business days following month end.
Ensure count sheets are to be distributed two working days prior to month end.

WORK RELATIONSHIPS
Internal Relationships
Information Technology
Ensure the availability of the systems and data to enable report
Support in the system in case of any challenges
Finance
Provision of financial and other data required for reporting
Human Resource
Provision of staff head count and other data details
Personal and Business Banking
Support in the provision of required information in time and provision of feedback to the information provided
Corporate Investment Banking
Support in the provision of required information in time and provision of feedback to the information provided

COMPETENCIES REQUIRED
Qualifications
Information Technology ND or other Business Related tertiary education
Knowledge
Ability to handle and juggle multiple tasks simultaneously is critical.
Planning and prioritizing of workload skills.
Proven track record in handling stressful situations in frontline customer-centered environment governed by tight deadlines, high standards and significant work pressure.
Good understanding of multiple process and production interfaces across the department
Excellent needs analysis and diagnostic skills to interpret business and market requirements
Interpersonal skills
Knowledge of the banking environment

EXPERIENCE
1 – 2 years’ data management and programming experience
Understanding of the banking environment
Working in teams
Technical Competencies
MIS
Data storage
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Business Objects
Personal Competencies
Strong numerical skills
Excellent interpersonal and communication skills (across the business)
Strong customer focuses and service orientation
Creative, analytical with good problem solving skills
Conflict management skills and ability to manage ambiguity
Self driven, values based, innovative, independent adaptive and results orientated person
High emotional intelligence
Strong business acumen & ability to translate strategy into business plans

PROBLEM SOLVING, PLANNING AND DECISION MAKING
Problem solving
Ability to anticipate problems that may arise and be solution minded and practical with resolution
Be resourceful, takes the initiative in finding solutions to problems in a quick and efficient manner with as little disruptions as possible.
Must display a practical problem-solving ability to resolve operational hiccups.

Planning
Ensure report/MIS timelines and delivery dates are met
Able to manage and prioritize the delivery of customized data reports
Is required to priorities and plan own work on a daily, weekly, monthly, quarterly and annual basis
Decision making
Able to take initiative within limits of authority

Work Conditions
Job holder will be office bound
Job may involve travel i.e. local, regional and international
Job holder must be willing to work outside normal working hours

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