Job Summary:
The Officer, Records Management Quality Assurance will primarily administer the Bank’s records management infrastructure to support effective and sustainable records management in compliance with business and regulatory requirements.

Key Duties and Responsibilities:
Operational Performance
Provide level 1 support in the maintenance of the Electronic Records Systems (EDMS & PDMS) to ensure system availability and performance through basic trouble shooting, and where necessary, escalation, follow up and closure of any system anomalies.
Undertake electronic records systems (EDMS & PDMS) user management by setting up and training new users across the Bank, and resolving any system access challenges.
Implement data management protocols for Bank records to facilitate the creation of new records through the administration and control of the File Trail master-list and Barcode data-base; i.e. ensure availability of appropriate meta-data to facilitate effective and functional indexing of records
Plan and coordinate the maintenance of records management hardware (scanners, printers, work-stations etc) to ensure IT functionality and fitness for purpose, and escalate, follow up and close any performance issues.
Ensure proper configuration and functionality of the Radio Frequency Identification System (RFID) through regular tests and closure of any system performance issues.
Generate both custom and standards reports to respond to any information requirements by management on matters of records management.
Supervising temporary and outsourced casual labour staff whenever such resources are allocated.
To undertake from time to time, any other duties commensurate with the grade of the post.
Service and Efficiency
Timely and quality support for records management processes and procedures according to SLAs.
Timely and quality support for system user queries and requirements to ensure a good user experience in the Bank.
Ensure timely and accurate implementation of records disposal procedures in line with the Bank guidelines and other regulations.
Quality Assurance and Control
Implement quality assurance procedures to ensure documents are captured in EDMS and PDMS against the correct and matching meta-data, and with no duplications.
Implement assurance procedures to ensure document images in EDMS are of the required quality, and are captured against correct and matching bar-codes, without duplications or blanks
Prevent unauthorised access to records and documents kept at the Bank’s records centre.
Ensure proper labelling of records and documents, and their associated containers.
Self Development
Identification of own skill gaps and preparation of Personal Development Plan.
Make full use of all training and development opportunities.

Qualifications, Skills and Experience:
The ideal candidate for the Stanbic Bank Officer, Records Management Quality Assurance job should hold a Bachelor’s Degree in Records Management from a Recognised University
One year of working experience in records and archives operations.
Experience of using MS Office applications and the use of electronic document and records management systems.
Data capturing
Working in a busy office environment.
Knowledge of records, archives or library management principles and practices.
Understand records management regulatory environment.
Basic knowledge of electronic records and document management systems.

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