Job Summary:
The Officer Systems Administrator will mainly provide operational and technical support to ICT users and control security of ICT systems to facilitate business continuity in URA.

Key Duties and Responsibilities:
Provide support to ICT users in the organization to enhance availability of IT services.
Troubleshoot software and hardware failures
Sensitize and guide users on new applications and ICT policy
Manage user accounts, create and reset accounts and passwords for users
Respond to users requests and liaise with second level support to resolve escalated issues
Support direct trader inputs by installing virtual private Network and any other relevant application
Compile weekly reports on availability of IT service in the different stations and submit to the supervisor
Manage computer hardware and software maintenance in the organization to facilitate business continuity.
Conduct installation and configuration of computer hardware and software
Upgrade software patches and hardware components
Supervise service providers in preventive maintenance and installations
Identify user needs for IT equipment and allocate respectively
Keep track and account for all IT assets in custody for the assigned stations
Coordinate the movement and repair of all IT assets in the organization
Control Security of ICT hardware and systems to enhance safety of IT assets
Control physical access to the server rooms in the respective stations
Manage the domain authentication of users and control access to applications
Maintain the environment and cleanliness in the server rooms in order to minimize outages
Monitor the functionality of hardware and systems in the server rooms

Qualifications, Skills and Experience:
The applicants for the Uganda Revenue Authority (URA) Officer Systems Administrator job opportunities should hold a Bachelor’s Degree in any Information Technology related field
Microsoft certified system Administrator (MCSA) is desired
CISCO Certified Network Associate (CCNA)
Comptia A+
ITIL
Two years’ experience in providing IT support in a reputable organization with a reasonable number of users
The job holder must have adequate knowledge of Information Technology Infrastructure Library (ITIL), National IT Act, Information communication policy and the Incident management process
The job holder must have strong administration skills and good interpersonal skills with exceptional ability to pay attention to detail.
S/he must be self-driven, a good communicator, a logical thinker (strong troubleshooting skills) and assertive in nature.
S/he must be customer service orientated, responsible and accountable with proven ability to Work and perform well under pressure

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