About MSI:
Marie Stopes International exists to bring quality family planning and reproductive healthcare to the world’s poorest and most vulnerable people. We’ve been delivering family planning, safe abortion, and maternal health services for over 35 years. Millions of women worldwide turn to us for help each year, whether in limiting the size of their families, or avoiding dangerous complications in pregnancy or unsafe abortion.
Job Summary: The Quality Assurance Management and Training Manager will be responsible for leading an agile and highly skilled team of QAMT Officers who provide dedicated quality assurance management and capacity building across MSU service delivery channels. S/he will work closely with team leaders to ensure that MSI’s global clinical quality standards, infection prevention, adverse event management and client care are effectively applied across all Marie Stopes supported services in Uganda. Success is measured by consistently high quality scores across all service delivery channels, effective management of adverse events, and timely action taken to address any identified weaknesses. The QAMT Manager is part of the Middle Management Team (MMT). MMT members are expected to demonstrate MS Uganda’s values in their behaviour. The MMT members work together and are mutually accountable to one another in their responsibility to develop and deliver a strategic and sustainable country programme using the Marie Stopes social enterprise model. As part of the MMT, this role will use data to analyse performance, raise key issues, and monitor performance to ensure delivery of measurable results and demonstrate strong fiscal management of donor resources.
Key Duties and Responsibilities:
1. Quality Assurance: Responsible for the clinical standards, protocols and policies and standardisation of sexual and reproductive health (SRH) services provided by Marie Stopes in Uganda:
Steer the development, review and update of the MSU clinical standards based on MSI clinical standards and Ministry of Health (MOH) standards
Disseminate the clinical standards to all MSU clinical staff and ET
Ensure adoption and utilisation of the relevant clinical standards across all service delivery channels
Actively support teams to effectively respond to issues raised in MSI QTAs and other internal and external clinical audits
Provide on-going support and current information to MOH colleagues on SRH services as needed
Quickly respond to any technical and clinical guidelines queries from MSU staff
Support Procurement and Logistics to ensure an unbroken supply of fit for purpose medical equipment and commodities across all channels
Advise Measurement and evaluation of any new quality indicators that should be integrated into performance dashboards for service delivery channels
2. Innovation: Facilitate and support the development of clinical innovations for post abortion care, LARCs and other SRH services across all channels
Regularly performs surgical procedures like post abortion care, TLs and vasectomies using new standards as they evolve, ensuring clients receive safe and appropriate clinical care
Be current with innovations and medical developments in the field of family planning, post abortion care, cervical cancer and other RH services
Offer technical assistance and guidance on standards, policies, research, analysis, review and dissemination of innovations and medical developments
Disseminate standards, lessons learned and best practice across all channels
Work in liaison with all programmatic teams to ensure that clinical quality is closely monitored, and clinical outcomes are understood, disseminated and practice adjusted to ensure the highest clinical quality standards
3. Governance: Responsible to ensure appropriate clinical governance is maintained across all channels
Prepare for and contribute to the annual report of the MSI Confidential Enquiry into Client Deaths and monthly adverse event reports (submit to ET)
Ensure policies, technical assistance, training and tools are utilised across all service delivery channels for: effective clinical supervision; ensuring internal and external clinical audit; major and minor complication reporting; medical advisory committees; and client satisfaction feedback.
Actively support all channels contribute to a functioning Medical Advisory Committee which meets at least quarterly and when necessary to review and act upon analysis of key clinical quality indicators
4. Ensure QAMT delivers clear objectives, on time and to budget:
Ensure that QAMT performance deliverables are set and monitored monthly
Oversee the performance through regular monitoring against and agreed dashboard for all activities
Support and deliver training to ensure consistency in the quality and performance across all channels
Ensure timely, complete and accurate financial and programmatic reporting of all activities
Ensure QAMT activities are implemented to MSI standards, on time and to budget
Qualifications, Skills and Experience:
The ideal candidate must be a Medical or Clinical Officer or hold a Nursing degree with advanced knowledge of OB/GYN procedures and quality assurance management
Proven leadership and management skills that motivate high performing teams and encourage innovation and creativity
Leadership experience with financial management and budget responsibility
Past experience and knowledge of Ugandan health sector and community health service delivery (including mobile services)
Significant experience managing donor funded programmes highly desirable
Demonstrated ability in facilitating staff capacity development at all levels
Clear ability to identify and set performance deliverables
Excellent communicator, an active networker and good listener
Proven communication and writing skills to persuade and influence at all levels
Proven IT skills with the ability to analyse data for strategic purposes and decision making
Proficiency in more than one Ugandan language is desired
The Quality Assurance Management and Training Manager is required to demonstrate MS Uganda’s core values of:
Accountability of all staff to each other and our clients and stakeholders
Equality of opportunity and access
Value for money in the management of our resources
How to Apply:
All candidates who wish to join Marie Stopes are strongly encouraged to send an updated CV and cover letter by email to jobs@mariestopes.or.ug
Deadline: Friday 13th March, 2015 by 5pm