About US:
Data Care (Uganda) Limited is a leading software development, consulting and data management company started by IT experts and has been growing double digits (averaging 40%) in revenues and projects over the last five years. It provides solutions for sustainable data solutions, enhanced business process improvement and comprehensive process automation.
Job Summary: The Relationship Manager will be tasked with achieving set company revenue goals by meeting and anticipating existing and potential clients needs in line with Data Care solutions and services in a symbiotic and profitable way
Key Duties and Responsibilities:
Ensure in depth understanding of all customers in his/her portfolio in order to effectively meet their needs
Grow and retain a portfolio of right value relationships that benefits the business.
Meet the agreed sales and service level targets of Data Care.
Ensure close personal attention is given to provide a full array of customized solutions and services tailored to meet growth needs and potential of the portfolio
The job holder will create and maintain comprehensive project charters and that all projects are delivered on time within scope and quality within scope and budget.
Responsible for the achievement of financial and non-financial targets
Ensure accurate and updated customer information.
Continuously source relevant information around key trends in the industry or customers operations to enable proactive information management with a view of growing our revenue goals.
Meet and exceed customer service expectations
Ensure effective query management and customer feedback.
Actively monitor and manage (in collaboration with internal business partners) the delivery of service in line with Service level agreements standards and turnaround times within the business center.
Performs a proactive liaison role at appropriate levels between relevant stakeholders (e.g. credit, operational) to ensure customer service expectations are met without compromising company goals.
Ensures an effective customer on boarding process.
The job holder will execute, drive, measures and manage the implementation of agreed initiatives and retention activities for the portfolio to grow profitability and share of wallet across competition.
Qualifications, Skills and Experience:
The ideal candidate for the Relationship Manager vacancy should hold a University Degree in a business related field from an accredited institution
Possession of Professional qualification or postgraduate diploma in IT would be an added advantage
At least two to three years’ experience in relationship management role in an FMCG Industry would also be an added advantage Core Competencies
Excellent communication (oral & written and analytical skills)
Excellent interpersonal skills
Broad knowledge and understanding of IT and related services
Results oriented attitude
High personal integrity
Highly innovative and creative
Business acumen
How to Apply:
All suitably qualified and interested candidates are invited to send their application letters and a detailed CV To: The Human Resource and Administration Manager, Data Care (U) Ltd, P.O. Box 1170, Plot 2A, Kyambogo Drive, Off Martyrs’ Way Ntinda Kampala Uganda Or via email to: jobs@dcareug.com.
NB: For those sending hard copy applications, please ensure you indicate the job you are applying for in the top right corner of the envelop.
Deadline: 29th January 2016