Job Summary:
The Relationship Officer – Logbook Finance Product will be responsible for the effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities:
Develop and oversee relationships with clients to ensure top level service is provided to clients.
Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
Consistent and frequent communication with clients providing complete, concise account information and guidance.
Addressing customer concerns and complaints.
Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
Ensure assigned portfolio is performing as per company’s set targets.
Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience:
The applicant for the Platinum Credit Relationship Officer – Logbook Finance Product job position must hold a Degree in Business Administration or any other relevant field.
One to two years of proven experience in Debt Collections preferably in Financial Institutions.
Knowledgeable about Asset Finance.
Computer knowledge.
Customer Care Experience.
Must possess leadership and supervisory skills.
Excellent numerical and analytical skills.
Excellent interpersonal and communication skills.

How to Apply:
All suitably qualified and interested candidates should send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)
The Human Resource Manager,
Platinum Credit (U) Ltd
Send your application to: info@platinumcredit.co.ug