Job Summary:
The Retail Shop Manager is tasked with operating a shop location successfully and to ensure achievement of the set business targets.

Key Duties and Responsibilities:
Achievement of monthly targets for shop products and services.
Compiling performance reports for the shop and individual staff on daily, weekly, monthly and quarterly periods.
Ensuring full implementation of shop retail policy at outlet.
Planning and implementation of national and outlet retail promotion.
Ensure achievement of 95% customer service standards in all retail outlets.
Conducting of mystery client surveys to ensure continuous improvement by outlets.
Ensuring continuous staff training and coaching in customer care and product knowledge.
Enforcement of proper MIS and record keeping in outlet.
Conducting a regular price surveys to ensure market competitiveness of shop outlet.
Ensure optimal in-store merchandising for retail outlet.
Drive compliance to operational standards across the outlet.

Qualifications, Skills and Experience:
The ideal candidate must hold a Certificate or Diploma preferably in Business Management from a recognized institution.
Experience in managing customer care and retail operations in a fast paced industry.
Ability to lead, manage and motivate teams.
Ability to train and coach others on various aspects of retail management.
Ability to plan and organize
Must have a positive attitude towards work and others
Must have computer knowledge of MS Word & Excel.
Must be a good negotiator.

How to Apply:
​All suitably qualified candidates should send their applications by clicking on this link. Please upload the following in your application; an updated CV / resume (PDF or Word Format) which should include your contact information and three work related references and a one page statement describing your suitability for the role should be included.
Deadline: 29th August 2019