About US:
Appliance World Ltd (the company) is one of the largest organizations in Uganda dealing in consumer electronics (refrigerators, microwaves, audio products, televisions, and washing machines), commercial air conditioning and mechanical ventilation, mobile phones, computers/network monitors.

Job Summary: The Service Division Manager – Air Conditioning Division oversees the maintenance part of the Air Conditioning Division which handles Service, repairs and general maintenance of not only LG Air Conditioners but also other brands. There is a list of clientele that AWL is in charge of and other new clientele are being brought in by the Marketing Team. You will be in charge of the Maintenance division and its operations; you will be in charge of administrators there by supervising their works and seeing that it’s done on time. The incumbent will be in charge of all supervisor’s and technicians. You will be expected to give an account of the works done by your division every single day.

Key Duties and Responsibilities:
Administrators. We have a team of Administrators who handle clients that have been assigned to them. They will ensure that the Service for a client is done on time. In case of any faults, they will coordinate with technicians and see that the faults are attended to as well as keeping reports. You will be responsible for ensuring that each of them does what they are supposed to do.
Supervisors & Technicians. Every administrator has a team of 5 – 6 technicians headed by a technical supervisor. These are the ones that execute works at site. These teams will be under you. You will be responsible for ensuring that they do what they are supposed to do, on time and to the desired standard.
Service schedules. For each client, Administrators are supposed to have a service schedule. Service schedules could be daily, weekly or even monthly. These schedules should be looked through to see if the schedule dates match with what is stated in the clients contracts. This is your duty.
Contracts and their renewals. Every contract has an expiry date. You are expected to ensure that this data is kept by you and three months to the expiry, you will be expected to ensure that you follow up and get the contract is renewed.
Client satisfaction. All the clients under you should be served well. We don’t expect any client under you to complain.
Signing of job cards. All works done by your department should have job cards duly signed by the clients. These job cards should be reviewed on a daily basis by you to see the clients’ comments. In case of pending works, it will be stated on the job cards and clients comments are really important.
Minimum stock levels. You are expected to keep track of stock levels of Air Conditioners and Air Conditioning parts. Minimum stock levels have to be set. In case you reach that point, you are supposed to order for goods.
Service vehicles. We have service vehicles and each administrator has been allocated a vehicle. You are expected to ensure that you know the whereabouts of these vehicles.
Approval of LPOs. For works to be done, clients have to approve quotations inform of email approvals or LPOs. You will be expected to ensure that you follow the right company procedure to approve client approvals.

Outstanding payments for Service clients. You are expected to ensure that all outstanding payment is cleared with in 30days from the service dates. Follow up should be done.
Technicians attendance. Technicians have to be out of office by 08:30 am and off site after 6pm. These attendance records are supposed to be forwarded to the HR department.
Random site visits. You are expected to visit the site randomly and see that technicians are at site as per the program and that the works being done are up to standard.
Approving quotations. You will be ensuring that all quotations raised by your administrators are approved by you before they are sent to clients.
Reporting systems. You are expected to ensure that you come up with systems in your department which will be followed by Administrators, supervisors and technicians.
Invoicing clients. Before works are done, sales orders are raised in the system and when works are completed, invoices are supposed to be raised. In most cases, people forget to invoice yet through an invoice, the company is paid.

Qualifications, Skills and Experience: The ideal candidate should have qualifications and experience to perform the aforementioned tasks

How to Apply:
All suitably qualified and interested candidates are encouraged to send their updated CVs via email to septemberjobs@applianceworld.co.ug. Call or Whatsapp 0756 817062 for any inquiries.