About US:
Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT Enabled Services division of Africa’s leading software Solutions Company.

Key Duties and Responsibilities:
Managing the day-to-day operations of the call Centre
In charge of floor management and team building
Agent staffing/scheduling and reporting
Comes out with ideas to improve the process
Does proper analysis on the system and comes out with suggestion / recommendations
The incumbent must be a team player and identify the best skill sets
Supports in improving the overall processes
Gather information to learn more about the client’s current situation associated and suggest suitable option to enhance the efficiency of Call Centre operation
Comes out with ideas to improve the process
Helps in improving the overall processes and also helps in improving the overall processes

Qualifications, Skills and Experience:
The applicant should hold a Bachelor’s Degree with strong academic records
One year’s experience in a lead and/or supervisory capacity.
The incumbent must be fluent in French (mandatory), English and Luganda. Kinyarwanda, Lingala or Kiswahili

How to Apply:
All suitably qualified and interested candidates should send their updated CVs and applications to: hruganda@technobrainbpo.com

Deadline: 1st May 2015