About US:
SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 36 branches throughout Uganda, employs around 250 people.
Job Summary: The Technical Manager will primarily be responsible for high client satisfaction and quality special installations and services, and ensuring technical manual compliance of staff.
Key Duties and Responsibilities:
Prepare for the Management Meeting (with information per staff and branch)
Management Meeting
In case of a bad or pending installations the Manager acts as a temporary technician
Give training to new/existing staff
Coach and supervise staff, handle HR issues
Analyze trends
Work on special projects, if any
In the field: visit existing clients to identify service issues
In the field: do installation together with the branch team
In the branch: Train on-the-job (make attendance list)
In the branch: check compliance with installation and service policies
Key Result Areas:
Satisfied Clients: Client Service Satisfaction: 9
Quick response: Turn over time: <14 days
Special installations: Service cases: 0
Closing service cases: Closed cases: based on 36 pp
Compliance: Exam score of staff: 80%
Authorities:
Instruct HR to invite staff for a compulsory training
Instruct HR to issue a warning letter and/or suspend an assigned staff member
To sign off on a quotation to a client up till 30m UGX
To request for procurement of materials for special installations of up to 1m UGX
To propose a policy improvement (in case of flawed policy) or tip (in case of unawareness) to the GM
Qualifications, Skills and Experience:
The ideal candidate for the SolarNow Technical Manager job placement should preferably hold a Bachelor’s degree level education or above
A minimum of five years’ experience in electrical engineering
Strong preference for successful and “coach-oriented” SolarNow staff
Mature personality
Good training skills
Ability to take tough decisions
Sees big picture, does not get lost in details
Compensation and Benefits: Salary and benefits are competitive, commensurate with experience.
How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents).
Deadline: 1st May 2017