About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Barclays MI Analyst -Products will be responsible for monitoring and coordinating management Information in Retail. The incumbent will also support a sustained improvement in Service evidenced by reduced of customer calls and positive feedback from the business. He /s she will also collect and submit key KPI for Uganda to Head of MI, Performance Analysts, Retail staff and Regional Office on case by case basis. The duty bearer should coordinate communication cascades and escalate feedback to the Head of MI & Performance Analysts. The incumbent will be responsible for coordinating collection of all MI in Retail
Key Duties and Responsibilities:
1. MI Collection, Management and Improvement: 60%
Embed the importance of data integrity and accuracy.
Technically support service improvements (turn around time, MI, deepstrick, ISQ ratings)
Provide value adding performance feedback to Head of MI & Performance Analysts.
Intuitively analyse MI and provide recommendations for improvement.
Analyse trends of service disconnects and make recommendations for improvement.
Provide various daily MI and operational errors. Give an analysis of the MI & commentaries.
Identify and evaluate improvements in performance and present in a compelling and coherent manner.
Develop new MI in line with new services and products being offered by the bank.
2. Driving Business Performance: 20%
Responsible for planning, organising and controlling the MI reporting framework
Escalate poor performance areas to Head of MI and Performance Analysts.
Profit & Loss monitoring and reporting
Supporting the Head of MI in managing profit & Loss accounts through tracking entries posted to the account.
3. Change Management: 10%
Technically support and embed Business Performance Improvement initiative.
Manage, control and monitor business as usual projects within Retail
Add up changes in the design of MI as need arises
4. Self:5%
Agree performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
5. People: 5%: Run recognition schemes within Retail.
6. Community: 5%
Participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)
Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
Link community initiatives to both business opportunities and colleague events
Actively promote community agenda within the branch to build pride within colleagues and customers
Qualifications, Skills and Experience:
The ideal candidate for the MI – Analyst Products vacancy should have working knowledge and understanding of Retail products & services.
Good working knowledge of Bank policies and procedures.
Productivity management & process improvement techniques
Good understanding of the end-to-end process & workflow
In depth knowledge and application of Communication, promotional planning and events management fields both internal and external best practice including techniques and associated tools.
Excellent presentation skills
Change Management
Excellent analytical skills and ability
Excellent oral and written communication skills
Good PC Skills with special emphasis on high proficiency in excel and other spreadsheet packages
Persuasion, Negotiation and Influencing skills
Skills in relationship management
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 24th February, 2015