About CoRSU:
CoRSU was established in 2006 as a private non profit, non government organization in Uganda after extensive consultation with various stake holders. It is a Ugandan initiative which was encouraged and supported by CBM with the main aim of expanding and improving the rehabilitation services for children and people with disability.
The primary focus is on children with physical impairment for whom CoRSU provides orthopaedic and plastic/reconstructive surgical interventions and rehabilitation services. CoRSU provides free surgery for CWDs below 17 years of age; parents/guardians are expected to contribute towards hospital stay (accommodation and food).
Job Summary: The Front Desk Officer will support the Customer Service Officer in providing secretarial and administrative support to the private Ward of CoRSU and other related departments such as Nursing Department. The incumbent will also be responsible for the coordination of all private patients’ admission and discharge, liaising with medical workers, visitors and patients. To ensure the safe handling of patient valuables and payments and issue information
Key Duties and Responsibilities:
Receive patients on admission, ensure they present a receipt for private ward (admit in computer, admission book, and receipt book) and provide them general information.
In charge of managing all document filing requirements of the Private Ward and ensure that files are returned to the reception after outpatient clinic
Receive private patients and inform the respective doctor on duty
Explain tariffs for operation, receive money and issue receipts
Ensure the safe handling of patient valuables and payments and get a drink as they wait for the doctor
Ensure clinical rooms are ready for use at all times
Support patients during discharge (ensure they have all their medication)
Ensure patients do not take hospital property, on discharge
Process all incoming and outgoing mails and telephones to the Private Ward
Arrange for the provision of required office supplies to the private Ward
Take minutes of meetings in the Nursing department
Prepare and submit reports to Head of Nursing as required but at least once every month.
Actively coordinate all office services such as cleaning of the Private Ward and offices there in and maintain a safe reception area at all times
Perform any other duties that may be reasonably expected from the Head of Nursing, Senior Managers or the Medical Director.
Key Performance Indicators:
Private ward office services properly coordinated
Frontline patient services (registration, cashiering, handling appointments and enquiries) delivered
Private ward patients, visitors and staff well received and assisted
Secretarial/Administration services provided to the department
Safe handling of Private Ward equipment/Property ensured
Clean and safe Private Ward environment ensured
Qualifications, Skills and Experience:
The Front Desk Officer should preferably hold a Diploma in Secretarial Studies. A Degree in Secretarial services or Social Administration is desired.
A minimum of two or more years of secretarial and admin work in a busy setting
Possess excellent computer literacy skills
Strong customer care skills
Possession of any qualification in handling patients or children is an added advantage
Possess excellent Interpersonal, Communication and Organizing skills
Good knowledge and understanding of Not-for-profit organisations procedures
High degree of integrity and confidentiality
Assertiveness
Non-judgemental approach in human relations
How to Apply:
All suitably qualified and interested candidates are strongly encouraged to send their application letters with detailed CVs, motivation letters and copies of professional / academic certificates to hr@corsu.or.ug or hand deliver to the Head of Human resources, CoRSU Hospital, P.O. Box 46, Kisubi, Uganda.
Deadline: 20th February, 2015