About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services.
Key Duties and Responsibilities:
· The incumbent will be tasked with the preparation of product concepts and business cases for new products and services. Determine product specifications and features.
· Keenly analyze and monitor existing products on a routine basis to understand the performance of the products and delivery methods and make recommendations.
· Actively monitor performance of products under pilot testing and make the necessary amendments.
· Routinely analyze customer feedback in liaison with branch staff through Customer Satisfaction surveys and recommend strategies for customer service and product refinements.
· Manage the research, identification, evaluation and feasibility studies of new products and services and delivery channels/branches.
· Monitor projects, such as research findings and progress reports in order to inform management of current status of each project.
· Routinely monitor competitors’ products and services.
· Maintain up to date competitor knowledge.
· Monitor competitors, create and update cross-references, perform ongoing research of competitor product features, mix and product development strategy.
· Provide Business Development and Marketing Department with sufficient information to develop product promotional materials, press bulletins, and training material
· Perform any other duties as assigned by the Branch Manager
Qualifications, Skills and Experience:
· The Research & Product Development Officer should preferably hold a Bachelor’s degree in any business related field
· A minimum of two years of related work experience in a financial institution,
· Research background and/or knowledge, an added advantage.
· Excellent analytical skills
· Possess excellent oral, written communication
· Good report writing skills
· Age: Between 25 to 35 years.
How to Apply:
If you believe you possess the necessary skills and experience, desire to make a difference, apply though the Human Resource Manager with a detailed CV, stating your current salary, salary expectation, certified copies of complete academic transcripts and professional certificates, names of three referees and a daytime telephone contact to the address below.
The Human Resources Manager
UGAFODE Microfinance Limited (MDI)
Silva Arcade, Plot 62, Bombo Road
P.O. Box 30815
Kampala. Uganda
Email to: admin@ugafode.co.ug
Deadline: 17th August 2015