About US:
M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.
Job Summary: The Customer Sales Executive will be responsible for quality control at the Service Centre by providing excellent customer service to walk-in customers and managing stock as per the M-KOPA service policy
Key Duties and Responsibilities:
Support the care team on swaps & returns in line with M-KOPA device handling policy
Keenly review and accurately update all activity in the Activity Book with all incoming and outgoing transactions as per M-KOPA stock handling policy.
Allocate stock to Direct Sales Representatives (DSRs) after confirmation from Agent Care in line with M-KOPA stock allocation policy
Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock
Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Center is highly presentable to customers
Qualifications, Skills and Experience:
The applicant should hold a bachelor’s degree from a recognised institution / university in any field.
Customer centric with commitment to deliver
Possession of basic numerical skills
Good team work with high levels of flexibility.
Demonstrate high level of integrity, work ethics, proactive and positive attitude.
Exceptional communication, interpersonal, problem solving and analytical skills.
The applicant should be self-motivated and able to demonstrate a drive for results with a professional approach.
Proven report-writing skills and presentation skills.
Able to work with minimum supervision
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careersug@m-kopa.com addressed to with the subject “Customer Sales Executive” addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 12 Eric Magala Road, Entebbe. Uganda
Deadline: 30th June, 2016